Assistant Director, Student Admissions

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Assist prospective students through the application process, confirming they are applying to the right program for them. Directly answer prospective student questions, with faculty support only where appropriate. Identify and follow through on stalled applications. Congratulate acceptances and work to get to deposit by answering questions and/or directing questions to program leadership only where appropriate. Staff programmatic events/webinars or grouped programmatic public speaking events.

Bachelor's Degree Higher Education Administration required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

No

Experience in student admissions or academic administration 3-5 years required

• Strong understanding of admissions processes, policies, and best practices.
• Excellent communication and interpersonal skills to engage effectively with applicants, staff, and faculty.
• Ability to analyze data and use insights to optimize admissions strategies.
• Proficiency in organizational and time management skills to handle multiple priorities.
• Commitment to promoting a fair admissions process.
• Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
• Strong interpersonal communication skills (including public speaking skills.
• Experience working with CRM platforms, student information systems, and centralized application systems preferred.
• Experience presenting to diverse audiences and facilitating recruitment events preferred.
• Experience supporting enrollment growth initiatives and managing prospective student pipelines preferred.

• Manage all admissions-related advising through email, meetings and by phone focusing on the application submit through final enrollment stage of the funnel (including acceptance and deposit).
• Cultivate and build relationships with prospective students through counseling and provide a high-level of customer service.
• Establish linkages between inquiries and applicants to academic departments, admissions staff, and other IHP departments when appropriate and based on programmatic frameworks.
• Problem-solve all student-specific issues related to the application process, focusing on accepted student questions directly impacting yield rate.
• Organizes and participates in outreach events, campus tours, and information sessions (virtual and in person) to support the enrollment funnel.
• Responsible for direct student recruitment and yield activities to support enrollment goals and growth while aligning with a centralized admissions model
• Meets or exceeds KPIs as outlined below and weekly productivity metrics as determined by admissions leadership and SLAs, updated annually.
• Staff programmatic events/webinars or grouped programmatic public speaking and student recruitment events.
• Consistently meet or exceed student satisfaction and customer service measures.
• Maintain accurate applicant records within admissions and CRM systems, monitor recruitment metrics, and contribute to enrollment reporting, forecasting, and continuous process improvement initiatives.
• Key Performance Indicators:
  • Application Completion Rate
  • Accept to deposit rate (Yield)
  • Event Metrics:
    Attendance and event intended outcomes (application completion, or yield rate)
  • Meet or Exceed Enrollment goals for designated programs

Bachelor’s Degree Required, high education administration preferred.

3-5 years of experience in student admissions or academic administration.

This role requires regular travel to recruitment events and partner locations. Candidates must have reliable transportation and be able to travel independently throughout the assigned territory.

• Strong understanding of admissions processes, policies, and best practices.
• Excellent communication and interpersonal skills to engage effectively with applicants, staff, faculty and community members.
• Ability to analyze data and use insights to optimize admissions strategies.
• Proficiency in organizational and time management skills to handle multiple competing priorities.
• Commitment to promoting a fair and equitable admissions process.
• Problem-solving skills to address applicants and accepted student challenges in a dynamic environment.
• Strong interpersonal communication skills (including…