Student Success Coach-Special Programs

Success Coach

The Success Coach is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve graduation and retention rates of our student body. The Success Coach manages a caseload of Continuing Education and Workforce Programs, Early College, and Reentry Empowerment Program students by providing academic, career, and personal support. The Success Coach of Special Programs reports to the Director of Special Programs and collaborates closely with all members of the Academic Affairs department, as well as members of Student Affairs, Enrollment Management, Student Accounts, and faculty.

The Success Coach will lead or participate in additional functional areas in Student Affairs or college committees.

This is a full-time staff position. Staff are expected to assist the department chair and participate in department trainings and meetings.

Responsibilities:

• Serve as a hands-on academic advisor, career and life coach to a large caseload of advisees for Special Programs students (Continuing Education and Workforce Programs, Early College and the Reentry Empowerment Program) by promoting student engagement that leads to graduation and job placement in high-demand fields.
• Promote academic success by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and maintaining satisfactory academic progress.
• In collaboration with the Director of Special Programs, review policies and operational practices, and recommend changes with the goal of improving the student experience.
• Lead or participate in additional functional areas in Student Affairs or college committees as needed, such as:
  Student Life, Leadership Programming, Equity and Belonging, CARES team, hiring committees, etc.
• Serve on the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies.
• Transition new students from the Admissions process to Student Affairs by meeting with each student to complete an onboarding process.
• Register students for courses each semester ensuring that they are on track and working to resolve any holds on their accounts.
• Assist students with job readiness skills, including resumes, mock interviews, and job search. Connect students to employment opportunities, assist with events such as the annual career fairs, career seminars/workshops, track alumni employment.

Expectations of Special Programs Team Members:

• Be a highly motivated self-starter with the ability to collaborate, effectively and respectfully, with staff, faculty, other offices, and third parties.
• Contribute to and participate in major campus events and activities, including new student orientation, career fairs, and commencement.
• Participate in the collection and analysis of data regarding student success to help increase student retention and graduation rates.
• Keep current on all aspects of academic programs, student information and career tracking systems, enrollment processes and procedures, college policies and mission.
• Other duties as assigned.

Requirements

Required Qualifications:

• Associate's degree required, with a background in secondary education, higher education administration, social work, counseling, or special education a plus.
• Two-to-four years of successful experience employed in an advising or student success capacity.
• Demonstrated ability to work independently and develop interpersonal and organizational relationships.
• Demonstrated sensitivity to understanding the needs and concerns of a diverse student population, many of whom are first generation college students.
• Excellent written and oral communication skills.

Preferred Qualifications:

• Bachelor's degree or higher
• STEM, vocational, or trade education/experience
• Knowledge of Microsoft Office Suite, student information and early alert systems, such as Canvas, and familiarity of online career platforms such as Handshake.

Application Process:

Applicants should submit a cover letter, resume, and the names, titles, telephone numbers, and email addresses of two professional references. Review of applications will begin immediately.

Employee Expectations:

All employees are expected to support the college's student-centered mission, contribute to institutional growth and innovation, and collaborate across departments to improve student recruitment, retention, graduation, and career placement outcomes.

Our college is an in-person institution. Campus presence is the default expectation for all employees. In-person presence remains the expectation and the standard for all staff. Flex arrangements are a discretionary privilege, not a right, and may be modified or discontinued if it is determined that flex arrangements are diminishing service quality, team cohesion, or responsiveness to students, external partners, and colleagues.

The student experience and fidelity of institutional operations take priority over individual schedule preferences.

The role is a…