Student Success Coach-Special Programs

Description

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non‑profit, technical college serving Eastern Massachusetts and beyond. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to education and level the playing field for aspiring talent with meager financial means.

Today, Franklin Cummings Tech continues to build on that legacy by offering post‑secondary education in high‑demand technical and skilled trade fields that lead to excellent careers. Our majors intentionally focus on select industries connected to sustainability and the clean energy transition including electric vehicle technology, smart manufacturing, practical electricity, power engineering, heat pumps/HVAC, biotechnology, automation, construction management, and more.

With a mission to deliver transformative technical and trade education that leads to economic advancement, we offer a unique mix of certificate and degree‑granting programs that appeal to enterprising students and respond to employer’s demand for a well‑prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation.

Last year, Franklin Cummings Tech educated more than 1,000 learners across three student types:
1) certificate and degree seekers,
2) continuing education clients, and
3) high schoolers pursuing early college. As further evidence that our mission holds resonance, this year the college tracked a 25% year‑over‑year jump in fall new student enrollment and applications surged.

We seek team members who are optimistic, entrepreneurial, data‑informed, and excited about the prospect of continuing to strategically increase student success outcomes and total enrollment from 1,000 learners today to at least 1,500 learners by 2030. Join us in this mission‑driven work!

The Success Coach is a passionate advocate for students and actively leads and contributes to institution‑wide efforts to further improve graduation and retention rates of our student body. The Success Coach manages a caseload of Continuing Education and Workforce Programs, Early College, and Reentry Empowerment Program students by providing academic, career, and personal support. The Success Coach of Special Programs reports to the Director of Special Programs and collaborates closely with all members of the Academic Affairs department, as well as members of Student Affairs, Enrollment Management, Student Accounts, and faculty.

The Success Coach will lead or participate in additional functional areas in Student Affairs or college committees.

This is a full‑time staff position. Staff are expected to assist the department chair and participate in department trainings and meetings.

• Serve as a hands‑on academic advisor, career and life coach to a large caseload of advisees for Special Programs students (Continuing Education and Workforce Programs, Early College and the Reentry Empowerment Program) by promoting student engagement that leads to graduation and job placement in high‑demand fields.
• Promote academic success by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and maintaining satisfactory academic progress.
• In collaboration with the Director of Special Programs, review policies and operational practices, and recommend changes with the goal of improving the student experience.
• Lead or participate in additional functional areas in Student Affairs or college committees as needed, such as:
  Student Life, Leadership Programming, Equity and Belonging, CARES team, hiring committees, etc.
• Serve on the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies.
• Transition new students from the Admissions process to…