Assistant Director, Student Life

Assistant Director, Student Life & Support Services

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The Assistant Director, Student Life & Support Services will provide holistic support to the students of Emerson College Los Angeles by managing all student concerns and support services toensure their success prior to and while enrolled in the program.

The Assistant Director works closely with colleagues from the ELAand Boston campuses to provide support and case management to all Emerson Los Angeles participants and to provide a seamless and supportive process as students transition through the various phases of their program preparation through the duration of theirtime in the program. The Assistant Director will liaise with various campus offices and services to share resources and referrals, including.

The Assistant Director provides non-clinical support to students in crisis or distress related to medical and psychological concerns, life traumas, or other events or hindrancesthat may limit a student's success.

• Meet individually with students, as needed, to provide support and referrals to resources and services. Provide timely follow upwith students to ensure they have ongoing support and are engaging with referrals and resources.
• Create and update student cases through online management systems and organize and maintain confidential case documents appropriately and with care.
• Manage relationship with Student Accessibility Services (SAS),working closely with SAS and academic department administrators toprovide and ensure timely and appropriate implementation of disability support and accommodations to students registered withSAS.
• Provide support for students with mid-term gradeconcerns.
• Provide occasional after-hours consultation and support toon-call staff responding to students in crisis or other urgentstudent concerns.
• Advise students and help resolve issues by exploring options,navigating systems, and providing connections to resources. This requires coordinating appropriate referrals and interventions with campus partners at ELA and in Boston including, but not limited to,Student Financial Services, Student Life, Academic Advising,Education Abroad, Student Accessibility Services, Residential Life,and Campus Health and Wellness.
• Analyze impacts, systems and student support and coordinate appropriate follow-ups and interventions with other offices and departments to ensure students receive assistance needed from the Emerson community.
• Strategically collaborate with campus partners to support theprogrammatic efforts of the unique student needs of the Emerson LAprogram.
• In conjunction with the ELA Student Life team, coordinateoversight and semesterly evaluation of the ELA Food Pantry and the Student Lunchbox initiative.
• Assist in training faculty and staff in managing and responding to students of concern, and serve as a resource for faculty and administrators who have questions or concerns about a student.
• Through supervision of the ELA therapists, identify, address,and support student trends; track student access and use; and streamline communication between Boston and LA clinicians for holistic student support across campuses.
• Meet with and counsel students and their families who are interested in/are in need of high-level support.
• Utilize college data collection systems to identify and managestudents who may be struggling or could benefit from extra support throughout their ELA semester. Monitor and communicate ongoing student progress.
• Propose, create, manage, and support initiatives and/orpolicy/procedural updates that aim to improve the student experience and overall satisfaction at ELA.
• Performs related duties and responsibilities as assigned/requested, including but not limited to:
  Assist with campus-wide events and programs such as move-in, orientation, First Fridays, and the like;
  Occasionally support residential life staff;
  
  Provide general student support as needed within the ELAcampus.
• Plan, implement, and evaluate all aspects of diversifiedcampus-wide activities and programs such as, but not limited to, Welcome Week, Wrap Party, monthly cultural programming, orientation, theme park day, LA city excursions and civicengagement programs.
• Interface directly with students by attending student lifeevents and programs and gather satisfaction feedback from studentparticipants to implement into future student life initiatives and objectives.
• Provide oversight and leadership to the student employmenthiring process and serve as the main liaison to the Boston Student Employment department.
• Other duties as assigned.

- Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor's degree or equivalent experience in higher educationor a related field is required; a Master's degree in social work,counseling is preferred.
• A minimum of three years of experience in academic environments with experience in case management and/or counseling.
• Familiarity with, or the…