Business Office Operations Project Lead

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics.

Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Department:
Business Office

Position Title:

Business Office Operations Project Lead

Economic Mobility Pathway:
Pathway 3 - Business, Entrepreneurship & Professional Services

Location:

On Campus
- Business Office

Number of Positions: 1

Recommended

Hours:

Flexible based on academic commitments, Business Office needs, and Learn & Earn eligibility

Maximum

Hours:

18.5 hours per week during the academic semester

Position Summary

The Business Office Operations Project Lead is an advanced student leadership position responsible for coordinating the Business Office student cohort while producing lasting operational documentation assets. The student supports peer training and coordination, documents repeatable processes, develops SOPs and workflow maps, and serves as the first student point of contact before matters are escalated to permanent staff.

• Collect regular check-ins from student employees regarding progress, blockers, and findings.
• Coordinate student work across the fiscal closeout and grants-records work streams and communicate progress to permanent staff.
• Document the processes used by student employees and capture repeatable methods for future cohorts.
• Support training and onboarding of incoming student employees on approved systems, workflows, and expectations.
• Serve as the first point of contact for student-team questions before escalation to permanent staff.
• Develop SOPs for recurring Business Office processes based on observed workflows and staff guidance.
• Create visual workflow maps for key procedures.
• Build and maintain a calendar of recurring bills, subscriptions, and renewal dates.
• Maintain a documented record of student processes, progress, and reporting.
• Support end-of-program reflection and documentation, including structured operational feedback.

Required Qualifications

• Must be a currently enrolled RCC student who meets Learn & Earn eligibility requirements.
• Must be in good academic and disciplinary standing.
• Interest in administrative, business, finance, grants, or operational processes.
• Ability to follow detailed instructions accurately and consistently.
• Collaborative approach to problem-solving and willingness to take direction.
• Ability to maintain confidentiality and appropriately handle sensitive financial, vendor, and grant information.
• Demonstrated job readiness, leadership, organization, and ability to coordinate peer work.
• Ability to document processes clearly and translate workflows into SOPs, maps, calendars, or other operational tools.
• Specific relevant coursework, prior student employment, administrative experience, or demonstrated readiness appropriate to an advanced placement.

Student Learning & Professional Development Outcomes

• Lead and coordinate a student project team within defined authority and escalation boundaries.
• Develop SOPs, workflow maps, operational calendars, and…