Assistant Director of Orientation, Student & Family Programs

Position: Assistant Director of Orientation, New Student & Family Programs
Primary Responsibilities Orientation & Transition Program Management Co-lead the planning, implementation, and assessment of comprehensive Orientation programs for new first-year and transfer students, including summer, fall, winter, and mid-year experiences.

Assist with coordinate program logistics, schedules, student participation, campus partner involvement, and event execution to ensure a high-quality transition experience.

Manage orientation registration processes, participation tracking, reporting, and attendee communications.

Evaluate program effectiveness through assessment tools, surveys, and feedback mechanisms, utilizing data to recommend and implement program improvements.

Support the development and delivery of transition programs that promote student engagement, belonging, persistence, and academic success.

Assist with large-scale university events that support new student onboarding and transition efforts.

Student Leadership Development & Supervision Provide direct supervision of office student staff.

Assist in supervision of Orientation Team Leaders, Orientation Leaders, RAM Supporters, and other student staff supporting Orientation and transition initiatives.

Coordinate student leader recruitment, selection, hiring, onboarding, training, scheduling, supervision, and evaluation processes.

Manage the daily work assignments and professional development of office student employees, ensuring effective support for departmental operations, customer service, and program implementation.

Develop and facilitate leadership development opportunities that promote communication, mentorship, inclusion, and student success.

Provide ongoing coaching, mentorship, and performance feedback to student leaders.

Foster a positive and inclusive student employment experience while maintaining high standards for professionalism and accountability.

Support assessment efforts to measure student leader effectiveness and program outcomes.

Communications & Student Engagement Coordinate and implement communication strategies that support students and families throughout the onboarding and transition process.

Manage communication campaigns utilizing CRM systems, text messaging platforms, email communications, and web-based resources.

Create and maintain content for orientation materials, websites, newsletters, presentations, and other student-facing resources.

Respond to student and family inquiries, providing timely and accurate information regarding orientation, transition programs, and university resources.

Collaborate with campus partners to ensure consistent messaging and coordinated outreach efforts.

Support family engagement initiatives that educate families about the student transition experience and available campus resources.

Campus Partnerships & Student Success Initiatives Collaborate with Enrollment Management on initiatives that support student yield, onboarding, enrollment, and retention efforts.

Partner with academic and administrative departments to coordinate new student requirements, advising initiatives, placement processes, and specialized orientation programs.

Work closely with departments including Academic Advising, Residence Life, Student Affairs, Athletics, International Student Services, and other campus partners to support successful student transitions.

Assist in the planning and implementation of Family Weekend and other campus-wide engagement programs.

Represent Orientation, New Student & Family Programs on divisional committees, working groups, and campus initiatives.

Contribute to retention-focused initiatives and programs that support student success beyond Orientation.

Operations & Administrative Coordination Manage databases, registration systems, student records, reports, and…