Field Service Engineer - Boston, MA; Second Shift

Job Title

Field Service Engineer
- Boston, MA (Second Shift)

Field Service Engineer
- Boston, MA (Second Shift)

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times to address and resolve customer needs. Understand the customer’s business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learn new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and time frames including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
• This role will cover 2nd shift hours with the shift time beginning 12PM and after. The specific shift time will be determined upon offer.

• You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries. Cath lab/cardiovascular/image guided therapy equipment experience and training preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours as needed based on business needs (i.e., other shifts; weekends, on-call; mandatory extra hours dependent on workload).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

The hourly pay range for this position in MA is $32.00 to $51.00, plus overtime eligible and 2nd shift pay differential.

This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

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