Biotek Reader - Boston Field Service Engineer

Our client, a well-established equipment service provider to companies within the life science industry, is seeking full-time professional field service engineer to support growing demand for their laboratory instrument maintenance and repair services. The Field Service Engineer will be primarily servicing and supporting clients on their Agilent Bio Tek Readers.

• Perform regular maintenance and repair of Agilent Bio Tek Readers and other R&D laboratory equipment for customers, which include pharmaceutical laboratories, research institutions, and pharmaceutical manufacturing facilities.
• Perform preventative maintenance, repairs, and calibrations on laboratory instruments as well as the refurbishment of instruments.
• Effectively communicate with customers and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
• Promote the customer’s long-term interests by extending the life of their instruments.
• Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation.
• Create and properly maintain customer service logs and documentation.
• Accurately record service reports, time entries and the use of repair parts.
• Follow Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOP’s
• Represent and promote the Company in a positive, professional manner.
• Assist the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, diagnosis potential instrument issues, and identify additional opportunities to serve our customers.
• Attend service training as required. Participate in and provide training and development for colleagues in your area of expertise.
• Participate in research and development to expand our service capabilities and parts network.
• Assist in refining and improving our documentation and training curriculum.

• 2-3 years of experience servicing Agilent Bio Tek Readers
• Strong background in analytical instrumentation including HPLC and other R&D laboratory equipment
• Knowledge of electronics, mechanical assemblies and vacuum systems.
• Proven customer service and organizational skills
• Must be willing and able to travel to customer locations to perform field service, including overnight travel

• Associate’s or Bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
• High School Diploma/GED and 4 or more years of experience servicing electronic/mechanical equipment, OR
• Equivalent military education, OR
• Participant in the formal GEHC Biomed/FE Services Internship or Military Externship program