Robotics Field Service Engineer

Who we are:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

The Fleet Operations Team is responsible for delivering uptime, performance, and visibility across Formic’s growing fleet of deployed robotic systems. Operating at the intersection of automation engineering and real-world factory environments, the team ensures systems remain reliable, supported, and continuously improving. Fleet Operations plays a critical role in protecting customer production, reducing downtime, and strengthening long-term automation performance across a variety of robotic OEMs and manufacturing sectors.

As a Robotics Field Service Engineer, you will serve as the front line of technical execution across Formic’s deployed robotic cells. You will diagnose and resolve issues, perform preventative and corrective maintenance, support production environments, and represent Formic directly at customer sites. This role requires strong troubleshooting ability, composure under pressure, and disciplined documentation. Your work will directly impact fleet uptime, customer satisfaction, and system reliability.

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on‑site escalations, diagnose root causes, and restore systems to operational status
• Support customer production environments and provide hands‑on technical guidance to operators and technicians
• Log all service activity, asset updates, and spare part needs in CMMS tools such as MaintainX
• Coordinate scheduling and in‑field support with customers, vendors, and internal teams
• Monitor system performance remotely using Formic dashboards and monitoring tools
• Document service work, root cause analysis, and follow‑up actions with clarity and accuracy
• Identify recurring failure patterns and elevate systemic issues for broader improvement
• Build professional, trusted relationships with plant managers and site personnel
• Represent Formic with professionalism, safety compliance, and a customer‑first mindset
• Participate in RCA sessions, site audits, and internal improvement initiatives
• Continuously expand technical knowledge across robotics, controls, networking, and industrial systems

• 3+ years of hands‑on field service experience supporting robotic or industrial automation equipment
• Strong troubleshooting skills across electrical, mechanical, and PLC or robotic control systems
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
• Experience using CMMS platforms to track and report maintenance activity
• Comfortable with local travel up to 80% and overnight travel up to 50%
• Clear written and verbal communicator capable of producing structured service reports
• Strong adherence to safety standards including LOTO and industrial compliance practices

• Experience with 6‑axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
• Familiarity with palletizing, case packing, pick‑and‑place, or conveyor systems
• Experience in food, beverage, packaging, CPG, or other high‑speed manufacturing environments
• Prior customer‑facing field experience
• Spanish language proficiency

At Formic, we believe people do their best work when they feel…