Service Center Manager

Service Center Manager

Location:

Boston, US

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, wind farms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet.

Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are seeking a highly motivated Calibration Laboratory Manager to join our regional service organization, based at the Boston Service Center. This is a hands‑on manager role responsible for the day‑to‑day operation of the calibration laboratory, ensuring high-quality, efficient calibration activities that support an excellent customer experience. This is an onsite position in our Burlington, MA office.

The Calibration Laboratory Manager will lead and develop the calibration team, oversee lab workflows and resources, and ensure that calibration work is carried out in line with Vaisala procedures and applicable standards. The goal is to maintain and continuously improve our calibration capabilities to support customer satisfaction, reliability, and on‑time delivery.

Manage and oversee daily operations of the calibration laboratory, including work planning, prioritization, and execution.

Lead, mentor, and develop calibration technicians and other lab staff, fostering a safe, collaborative, and high‑performance environment.

Ensure calibration and repair activities are performed according to Vaisala procedures, quality requirements, and relevant standards.

Monitor and manage key operational metrics (e.g., on‑time delivery, turnaround times, work queues, workload, quality‑related rework, customer satisfaction) and take corrective actions as needed.

Collaborate closely with the Service Coordinator Manager and coordinators to support accurate order handling, realistic lead times, and on‑time customer deliveries.

Maintain and oversee calibration‑related tools, reference standards, and equipment, including verification, maintenance, and related documentation.

Support troubleshooting and provide technical guidance on calibration and measurement questions within the Service Center.

Contribute to the development and improvement of calibration processes, work instructions, and methods, in alignment with regional and global best practices.

Ensure compliance with safety guidelines and promote a strong safety culture in the laboratory.

Prepare and maintain required operational and quality documentation, and support internal and external audits as needed.

To be successful in this role we’re looking for a candidate with the following qualifications:

• Several years of experience in calibration, metrology, or a closely related technical field (e.g., instrumentation, electronics, environmental measurements).
• Experience in a supervisory, lead, or team coordination role within an operations, lab, or service environment.
• Strong understanding of calibration principles, measurement uncertainty, and related standards and best practices.
• Demonstrated ability to organize work, manage priorities, and drive efficient execution in a fast‑paced operational setting.
• Solid people leadership skills, including coaching, feedback, and day‑to‑day support of technicians and lab staff.
• Strong collaboration skills and the ability to work effectively with Service Coordinators and other internal stakeholders.
• Good communication skills, both written and verbal, with the ability to convey technical topics clearly and professionally.
• Proficiency with relevant business and lab systems (e.g., ERP, CRM, and calibration/asset management tools) and MS Office.
• Technical degree in engineering, metrology, physics, or a related discipline, or equivalent combination of education and experience.
• (Optional, if travel is relevant: Ability to travel occasionally for training or…