Senior Network​/Systems Engineer

Work location

Boston, MA

Position Description

As a Senior Network/Systems Engineer, you will be responsible for maintaining the design, management and integrity of the Massachusetts Dept. of Transportations internal Intelligent Transportation Systems (ITS) network/systems, including customer-facing hosted and cloud environments. The engineer will provide expert technical assistance to team members with high-level systems and networking requests. This role will be responsible for designing, implementing and testing integrated/complex infrastructure in support of our business customers' needs.

You will collaborate with cross-functional teams to ensure the reliability, security, performance, and cost-efficiency of our on-premises and cloud environments.

As a member of the ITS Network Team, the Senior Network/Systems Engineer will provide onsite and remote support on a 24x7 basis to our business customers who have critical response time requirements for their business technology systems. You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address escalated issues, work with the project manager on team related projects, and troubleshoot over the phone/onsite/via remote access.

This position will require flexible work hours for systems deployment and troubleshooting activities.

This engineer will successfully demonstrate the skills required to secure and manage network and integrated system infrastructures to protect productivity, mitigate threats, and reduce costs.

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES

This position will be responsible for support, implementation, and integration of Intelligent Transportation Systems (ITS) network. The Network/Systems Engineer general responsibilities will include:

Ø Designing, installing and supporting the ITS network including the implementation of Routing, Switching, Firewalls, Load Balancing, Systems Integration and Security/VPN technologies in the ITS WAN/LAN environment.

Ø Design robust, scalable, secure, and highly available on-premises and cloud architecture for new applications, migrations, and existing systems. This includes defining infrastructure, platform, and software services.

Ø Working effectively on projects and support as part of the MassDOT ITS team.

Ø Develop and champion a comprehensive private or cloud strategy and roadmap that supports business objectives, considering public, private, and hybrid cloud models (e.g., AWS, Azure, Google Cloud Platform).

Ø Develop and maintain detailed architectural diagrams, technical documentation, and establish cloud governance policies and best practices.

Ø Aiding with Windows and Linux servers, Datacenter VMware Technologies, Storage Infrastructure and Data Domain.

Ø Collaborate effectively with stakeholders at all levels, including senior leadership, developers, operations, and security teams, to ensure alignment and clear communication of technical concepts and architectural decisions

Ø Responding to on-call / on-site situations in MassDOT within required SLA parameters (2 hr. max drive time).

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES

Ø Work independently and with internal staff, approved vendors and other state agencies to resolve network and systems related issues.

Ø Create and update all documentation as it pertains to the current state of MassDOT ITS network/systems architecture and new installations.

Ø Work closely with the Highway Construction, ITS Programs, and Highway Communications groups to review pre and post bid designs for ITS related projects.

Ø Demonstrate functional knowledge of cable standards, multi/single mode fiber, proprietary and standard serial communication protocols, especially MODBUS for SCADA systems.

Ø Working knowledge of Windows Active Directory (AD) and Datacenter VMware virtual environment infrastructure, including virtual switches and fiber channel zoning.

Ø Defines and monitors tools and develops processes to monitor and manage system and team performance.

o Identifies opportunities for process improvement and automation to improve performance.

o Ensures systems are supported in an efficient manner ensuring…