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Senior Telecom/UCaaS Engineer
Job in
Boston, Suffolk County, Massachusetts, 02115, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
Engineering
Systems Engineer, Telecoms Engineering
Job Description & How to Apply Below
Senior Telecom / UCaaS Engineer
On-site (New Jersey or Boston - 4 days/week)
12+ Months Contract (Extension possible)
Interview Process: 2 Rounds (1st Remote, 2nd On-site)
GC, USC
Senior Telecom/UCaaS Engineer with expertise in Avaya, SIP/PSTN, IVR/call flows, CCaaS (Five9/NICE/Verint), UCaaS (Teams/Zoom Phone), SIP trunking, networking (QoS/VLAN), troubleshooting tools (Wireshark/Solar Winds), and cloud voice migrations.
Required Qualifications
- 5+ years of experience in Telecom, Voice Engineering, or UC/CC platforms
- Strong experience with Avaya (Communication Manager, Aura, CMS)
- Hands-on experience with CCaaS platforms (Five9, NICE, Verint, etc.)
- Experience with UCaaS platforms (Microsoft Teams Phone, Zoom Phone)
- Strong understanding of SIP, PSTN, IVR, and call routing
- Experience with SIP trunking, number porting, and carrier management
- Networking fundamentals (QoS, VLANs, RTP, DNS, DHCP)
- Experience with troubleshooting tools (Wireshark, Solar Winds)
- Strong communication and stakeholder management skills
- Experience with cloud migration (on-prem → UCaaS/CCaaS)
- Knowledge of APIs and integration frameworks
- Experience in large enterprise environments
Position Requirements
10+ Years
work experience
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