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Field Engineer

Job in Boston, Suffolk County, Massachusetts, 02128, USA

Listing for: Datum Software, Inc

Full Time position
Listed on 2026-06-03

Job specializations:

Engineering
Technical Support, Systems Engineer
IT/Tech
Technical Support, Systems Engineer

Field Engineer
Contract/ Contract to Hire
Boston, MA

Responsibilities:

Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations.
Provide service and customer support during field visits or dispatches.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Document processes and procedures.
Collect and analyze performance data to provide technical assistance.
Tie workflow to schedules and operational requirements.
Accurately document solutions related to complex issues.
Create workaround procedures when standard procedures have failed and ensure issues are resolved.
Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.
Build positive relationships with customers and internal stakeholders.
Ability to use a ladder as required for equipment installation and support activities.

Qualifications:

Strong troubleshooting and customer support skills.
Excellent communication and documentation abilities.
Ability to work in office, airport, and operational environments.
Experience supporting IT infrastructure and end-user devices preferred.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran”

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