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Voice Service Engineer

Job in Boston, Suffolk County, Massachusetts, 02108, USA
Listing for: ShiftCode Analytics
Full Time position
Listed on 2026-07-01
Job specializations:
  • Engineering
    Systems Engineer, IT Specialist
Job Description & How to Apply Below

Voice Service Engineer

Team:
Voice support team

End-Client Domain:
Capital Market

Location:

Boston Downtown financial district ON SITE

Work Hours:

Normal business hours (maybe special projects) (8ish - 5pm)

Role:
Support Boston office, service employees coming back to office. Voice services support. Escalations from help desk. Phone issues. Voice mail issues. Move at change support. Special projects - ramping up as working though merger with MS. Upgrades, patching, etc. Small team of 3, backfill for someone who is leaving.

3 must haves: CISCO:
Call manager CISCO:
Unity connection

Plus:
VoIP Gateways: T1 & Cisco routers CUBE Contact center express:
Patching experience VMWare

Tech Stack: CISCO

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