Supervisor, Telecommunications Operations

## Supervisor, Telecommunications Operations Apply remote type:
Remote locations:
East Boston time type:
Full time posted on:
Posted Yesterday job requisition :
R0007423
** Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center!
** As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!
** Current Employees of*
* ** Neighbor Health**- Please use our internal careers portal to apply for positions.

To learn more about working at Neighbor Health and our benefits, please visit out our Careers Page.
** Time Type:
** Full time
** Department:
** Telecommunications
* * All Locations:
** 151 Orleans Street
*
* Position Summary:

** Neighbor Health is seeking an experienced Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff. This role is ideal for a professional with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot complex issues, and maintain service reliability in a fast-paced healthcare environment.
** What You'll Do
** The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping keep everything running smoothly. They serve as the first point of support for the Contact Center, assist with phone systems, keep projects on track, and train staff on the tools they use. This role also participates in an on-call rotation to help address urgent issues when they arise.

When the Telecommunications Manager is unavailable, the Supervisor helps assign tasks to ensure work continues without disruption.
** The successful candidate will be able to perform the following responsibilities:
**** Essential Duties
*** Coordinate daily telecommunications work and help keep team priorities on track.
* Support the Telecommunications Manager with assigning and monitoring work.
* Serve as the main liaison with the Contact Center.
* Provide backup support for the PBX and related systems.
* Assist with system rollouts, upgrades, testing, and other special projects.
* Troubleshoot telecommunications issues and help resolve problems quickly.
* Work with vendors, internal departments, and staff to support reliable telecommunications service.
* Maintain records, documentation, and equipment information as needed.
* In the manager’s absence, assign duties as needed to keep work moving.
* Support additional staff as the department grows or changes.
** Training Responsibilities
*** Provide training for Contact Center systems and related telecommunications tools.
* Train incoming telecommunications staff on department procedures, systems, and support expectations.
* Develop and update training materials, guides, and process documentation.
* Provide follow-up help and refresher training when systems or procedures change.
** On-Call Responsibility
** Participates in an on-call rotation with department staff to respond to urgent issues, outages, and other critical needs outside of regular business hours, ensuring timely support and continuity of service. Escalates to Manager or CTO, if necessary.
** Supervisory Scope
** Provides day-to-day coordination and task oversight for the telecommunications team, including assigning work and following up on priorities as needed. This role supports team operations without full managerial authority, ensuring work progresses efficiently and service remains uninterrupted.
** What You’ll Bring
***…