Sr. Global Solutions Engineer Job Boston area,Massachusetts USA,Engineering

Sr. Global Solutions Engineer

This is a high-impact, customer-facing technical leadership role supporting Digital Realty's largest and most strategic customers. You will own the technical relationship across the full lifecycle of an opportunity — from discovery and solution design through contracting and deployment — acting as the primary liaison between customers and internal teams.

You'll play a critical role in driving customer success by translating business and technical requirements into engineered solutions, ensuring opportunities progress smoothly while delivering a best-in-class customer experience.

What you'll do:

Lead technical engagement with customers, including site tours, sales calls, solution design, pricing support, and contract negotiations
Act as the central hub for technical and engineering communications across internal and external stakeholders
Discover and evaluate customer requirements, designing fit-for-purpose data center solutions
Engineer and cost solutions for large, complex customer opportunities
Own and complete technical responses for RFIs, RFPs, and RFQs
Serve as a subject matter expert on data center infrastructure, building systems, and white-space fit-outs
Partner with Design & Construction, Operations, Implementation, and Portfolio teams to support project delivery
Support technical account planning, pipeline reviews, and sales forecasting
Represent Digital Realty at industry events and technical forums
Monitor industry trends and provide insights to support strategic customer accounts

What You'll Need:

Bachelor's degree required in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field

Hands-on, in-field experience in the data center industry supporting infrastructure such as:
Electrical / power systems or Mechanical / cooling systems
Pre-sales experience is required (Sales Engineering / Solutions Engineering preferred) Does not need to be a quota-carrying salesperson Must be comfortable working closely with sales teams and engaging directly with customers in a client-facing, pre-sales capacity
5+ years with a data center or colocation provider OR 8+ years in a related field (telecom, networking, engineering consulting, mission-critical facilities)
Proven ability to engage directly with customers and translate requirements into technical solutions
Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
Experience supporting technical sales cycles and managing customer opportunities
Strong communication and presentation skills, including engagement with senior stakeholders
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and strong organizational skills
Proficiency in MS Office, AutoCAD, and Adobe Acrobat