Senior Technical Specialist - Life Science

Senior Technical Specialist - Life Science

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

This role will focus on:

As the Senior Technical Specialist (STS) for Watson-Marlow Fluid Technology Solutions, you will play a key leadership role in driving the growth and success of our overall customer experience in the USA by delivering world class technical support. Reporting to the Vice President of Life Sciences, you will work collaboratively with the local sales and operational teams to deliver exceptional customer solutions, support large projects, and strengthen partnerships with key customers.

You will serve as an authority on product specification, project management, customer application solutions, and factory customization capabilities of each brand while ensuring technical resources on the operation team are fit for purpose to serve the life science market. The primary responsibility of the STS will be to work with all functional groups throughout the Life Sciences division to help define, develop, and drive our technical expertise and engineering support structure.

This role will be expected to build a strong network of key contacts within the engineering/design teams of our key customers, engineering firms, and consultancies. The STS will have responsibility for training these contacts on the unique technical value propositions to help influence their recommendations to their customers for specifying WMFTS products. STS is expected to intimately know the technical capabilities of all WMFTS engineering resources, both local and global.

You will remain up-to-date with on all developments related to products, services, and procedures to help WM Inc deliver unmatched service quality while ensuring compliance with regulatory standards. In this high-impact role, you will also act as a thought leader, representing Watson-Marlow at industry events, building relationships with decision-makers, and serving as the authority on large project negotiations while aligning with the long-term goals of both our clients and the organization.

What you'll be doing:

Large Project Technical Lead:
Serve as the primary technical contact and facilitate the deliverables for both local and global large projects. Duties include creation and maintenance of documentation relating to the project, along with coordinating project expectations with the customer and WMFTS resources to help ensure all commitments are delivered on time.

Technical Expertise:
Be the recognised company expert in emerging technical trends, regulatory compliance, complimentary products, and competitive product capabilities to help…