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Global Director, Customer Retention & Save Programs

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Salesforce
Full Time position
Listed on 2026-02-18
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Boston is seeking a Director of Customer Success Attrition Programs to architect proactive initiatives that reduce customer churn and secure loyalty. In this influential role, you will design a global framework for attrition programs and collaborate with analytics and sales teams to enhance customer engagement. The ideal candidate brings over 12 years of experience in customer success and strong analytical skills, alongside the ability to lead large-scale initiatives effectively.
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