House Supervisor, Entertainment & Gaming

Join our community and experience Emerson College! Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part‑time House Supervisors to manage a variety of events across the Emerson College Office of the Arts’ 6 performance venues, and requires frequent nights and weekends.

Call time is two hours prior to scheduled events until "all clear" and hours vary based on the event schedule.

• Assist full‑time staff to support client wishes and objectives before, during, and after events.
• Train, motivate, supervise, and discipline all front of house staff including Head Ushers, Lobby Ushers, and House Ushers.
• Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgeable, and responsive assistance from usher staff; guests feel honored and well served.
• Coordinate usher staff to execute emergency evacuations.
• Assist concessionaires to create a profitable and appropriate retail environment.
• Represent management at merchandise count‑in, count‑out, and cash settlement.
• Assist guests with specific needs.
• Monitor the patrons and staff to ensure safety and security.
• Work as House Usher, Lobby Usher, Head Usher as scheduled.

• Five years of customer service experience.
• Three years previous experience in House Management.

• Strong leadership, communication and problem‑solving skills are required.
• Must be able to handle challenging situations with the public with confidence, skill, and professionalism.
• Must be a team player who is able to work well in a fast‑paced environment.
• Computer proficiency in Google Suite, including Docs, Sheets, and Gmail.
• Cash handling and POS experience is a plus!

• Requires the ability to stand and/or sit for long periods of time.
• Required to move/lift objects up to 20 lbs.

• Usual Office Conditions.
• Theater.

Rate of pay: $20-22 per hour.

Grade of Position: T01N.

Employment Category:
Intermittent.