Guest Services - Citizens of Blues Boston

Guest Services - Citizens House of Blues Boston
This part‑time position will interact with guests, providing them with information and assistance, delivering an exceptional guest experience. The role may include ticket scanning, ushering, line control, ADA assistance, merchandise assistance, and other front‑of‑house duties during music hall concerts, Foundation Room events and other special events throughout the building. The position starts at $20 per hour.

• Greet guests as they enter and exit the venue
• Communicate venue policies and procedures to guests as they enter the venue
• Be proactive to ensure the guests have an exceptional experience
• Act as a helpful customer‑facing staff member, answering questions about the venue regarding upgrades, purchasing tour merchandise, and ADA accommodations
• Direct restroom and coat check lines to shorten guest waiting times
• Be the primary point of contact in resolving guest concerns
• Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty
• Report maintenance and cleaning issues to the appropriate department manager
• Assist in other departments to support staffing levels during peak or break times
• Support VIP programs as directed by a manager or supervisor on duty
• Set‑up and break‑down stanchions, tables, signage, etc. in areas inside & outside the venue
• Adhere to the building’s safety & security protocols to ensure the safety & security of guests, staff, and artists

• High school diploma or equivalent
• Ability to work nights and weekends
• At least 2 years of customer service experience
• Flexible schedule
• Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
• A strong sense of teamwork and ability to execute responsibilities
• Excellent verbal, written, and communication skills
• Acceptance of all venue events which includes various cultures, music & art forms

• Prior experience working in a concert venue or event
• Bilingual

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act. Live Nation also affords equal employment opportunities to qualified individuals with a disability and will provide reasonable accommodations for those with disabilities, including pregnancy accommodations and reasonable religious accommodations on a case‑by‑case basis.