Production Operations Coordinator

Join our community and experience Emerson College! Reporting to the Venue Production Manager, Production Operations Coordinators will act as a Technical Supervisor on Duty, who is assigned to engagements in Office of the Arts venues, and is responsible for on‑site management of spaces. The TSoD acts as in‑person real‑time client or company liaisons for all OA events, shows, and work calls.

Working with Office of the Arts Production staff, Production Operations Coordinators help provide superior production values in Office of the Arts venues while ensuring safe working equipment and practices. Production Operations Coordinators coordinate and assist with venue operations as they relate to the day‑to‑day use of the Office of the Arts (OA) facilities. Production Operations Coordinators plan and execute projects independently with limited supervision and solve a variety of technical problems, often adjusting methods on the fly.

• Act as a Technical Supervisor on Duty, responsible for on‑site management of spaces and for everything from a small rehearsal to a large‑scale theatrical performance.
• Serve as the sole Office of the Arts representative in the venue and exercise decision‑making authority, including initiating evacuation of up to 1,200 patrons and theater staff in emergency situations.
• Act as the on‑site supervisor of Office of the Arts intermittent and student employees during evenings and weekends.
• Communicate day‑of schedule changes to stakeholders in OA.
• Coordinate with the ECPD or the Boston Fire Department in case of emergencies in the venue.
• Provide communication between technical staff of a theatrical production and Guest Experience staff, ensuring events operate safely and efficiently.
• Provide knowledge and judgment of best practices and safe operation of the technical systems in the theaters; monitor and enforce health and safety procedures.
• Act as the Office of the Arts Production representative for clients during scheduled TSOD shifts.
• Respond to technical issues within the building’s theatrical systems and equipment, providing troubleshooting and contacting the appropriate colleague for resolutions when systems or equipment need focused understanding.
• Coordinate with the Events Supervisor and the Venue Production Manager to schedule intermittent and contractor labor for internal and external events as needed.
• Schedule intermittent and student stage‑door supervisors based on venue access needs.
• Coordinate and maintain inventory of venue equipment including tables, chairs, rehearsal cubes, easels, stanchions, linens, and other furniture and accessories for use by venue clients and the Office of the Arts Production Department.
• Communicate with the Facilities Department, placing work orders and following up on facility cleaning, repair, and maintenance work.
• Maintain loading dock schedules, coordinating with venue clients and Office of the Arts Production staff.
• Schedule and lead walkthroughs with Production Department representatives, taking and communicating notes and following through on work orders.
• Supervise student employees in day‑to‑day maintenance tasks related to the theater and support spaces.
• Purchase and track supplies for operations and maintenance.
• Act as event run crew when needed.
• Schedule specific departmental safety trainings, including safe use of harnesses, scaffolding, personnel lifts, and tools for Office of the Arts employees, performing arts students, and external clients.
• Attend internal department meetings and client walkthroughs as needed.
• Other duties as assigned.

• Associate’s degree or 2 years’ experience in theatrical supervision and crew management (required).
• OSHA 30 certification or ability to obtain certification within 3 months of hire date (required).

• Knowledge of and experience with operating lighting consoles.
• Knowledge of and experience with operating digital audio mixing consoles.
• Demonstrable knowledge of theatrical operations and equipment.
• Demonstrable knowledge of Microsoft Office or Google Suite.

May need to sit or stand for long periods of time. Regularly lifting in excess of…