Night - Ticketing Agent

• Base Pay $18.00 / Hour
• Job Category Front-of-House
• Employee Type Non-Exempt

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As a Box Office/Ticketing Agent, a typical day might include the following:

• Facilitate ticket sales
• Maintain superior customer service both in person and over the phone
• Assist customers with ticket orders and account issues; request assistance from Box Office Manager if needed
• Man fast-paced Will Call window for guest list and will call pick up
• Provide accurate information on show and venue to all guests
• Promote Big Night Entertainment Group Restaurants and Venues in a positive and professional manner
• Adhere to all Big Night Live ticketing initiatives, programs, policies, procedures, and standards.
• Answer phone with prompt and courteous attitude if needed
• Other duties as assigned

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• High School Diploma
• 1-2 years of experience in an entertainment venue, ticketing setting preferred
• Skilled in guest relations and cash handling
• Working knowledge of operating systems; ticket systems a plus
• Multi-task and meet deadlines in a fast-paced environment
• Tolerance of loud music
• Ability to lift at least 30 lbs
• Ability to work flexible hours, including nights, weekends, and holidays

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• Job functions may require hours of sitting, typing, and use of a computer
• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary including evenings, weekends, and holidays

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.