Field Service Technician in Boston, Massachusetts

Field Service Technician

Join the Game:
Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You'll Do:

• Tech-Savvy Tasks:
  Dive into the technical side installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master:
  Perform preventative and general maintenance on AGS casino products. You'll make sure everything runs smoothly!
• Report Wizard:
  Complete paperwork and reports like a pro timely, detailed, and accurate.
• Customer Service Champion:
  Provide best-in-the-business service to our customers internal and external.
• Troubleshooting Superstar:
  Fix service incidents quickly and efficiently and escalate issues when needed.
• Inventory Hero:
  Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation:
  Be part of a weekly on-call rotation with your fellow technicians because sometimes, the game needs you 24/7.
• Safety First:
  Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

• Education:
  
  High School diploma or GED
• License to Drive: A valid driver's license, vehicle insurance
• Tech
  
  Skills:
  
  You're a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we'll help you level up!)
• Experience:
  
  Knowledge in electronics/computer networking (gaming experience? Bonus points!)
• Tools of the Trade:
  Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook)
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps)
• Compliance:
  Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate

What You'll Love

About This Role:

• Adventure Awaits:
  Traveling to the different casinos and customers in your territory
• Growth Potential:
  You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite:
  Work with the latest and greatest casino gaming equipment if you're into gaming, you'll love this!
• Hands-On Work:
  It's a job where you'll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
• Physical & Work Environment:
  You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
• Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note:

All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

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