CES Associate

Salary Range: $19.77 - $21.74 per hour

FLSA Status:
Non-Exempt

Schedule:
Full-time;
Sunday
- Thursday, 7:00AM - 3:00PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health.

Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

The Community Engagement & Safety (CES) Associate is responsible for the security of the SFH buildings. The Community Engagement & Safety Associate ensures that St. Francis House provides a safe and welcoming environment for our guests, staff, and visitors.

• Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
• Models a positive, collaborative, professional, and respectful tone on the floor, modeling clear and appropriate boundaries and adherence to procedures and guidelines.
• Scans and screens SFH Guests through HMIS software for Front Door Scanning and Meals. Redirects when alerts appear while also monitoring for restrictions.
• Proactively monitors the environment in order to intervene before crises occur.
• Ability to de-escalate with respectful communication skills.
• Responsible for attending to emergency calls throughout the building for medical and safety concerns.
• Ensures unsafe objects are not brought into the building by properly using an x‑ray machine, metal detector, and handheld wand.
• Monitoring the front of St Francis House for loitering and disruptive behavior.
• Provides rounds throughout floors 1 through 10.
• Pro‑actively communicates with team members, supervisors, and all other departments.
• Responsible to read and communicate through email on daily basis.
• Participates in weekly department meeting along with scheduled agency meetings.
• Completes incident reports when required to do so before the end of day.
• Performs other duties as assigned for the safe and continuous operation of the building.
• Adheres to agency code of conduct.
• Performs other duties as assigned.

• Ability to remain calm during stressful situations.
• Ability to greet and welcome everyone who comes to the door.
• Ability to operate physical security equipment such as a handheld metal detector and x‑ray machine.
• Ability to work weekends and holidays.
• Proficiency in English.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them with appropriate.
• Proficient with Microsoft Office Suite or related software; with ability to use computer for email communication, documentation and ability to learn and actively use the guest HMIS database.
• Ability to function well in a fast‑paced and stressful environment.
• Basic understanding of and commitment to taking a person‑centered, recovery‑oriented, and trauma‑informed approach.

• High school diploma or GED required.
• Preference will be given to those with experience working…