Calculation Support Analyst

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Job Description

Description

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The Retirement Benefit Administrative Support Analyst provides initial intake and processing of various retirement benefit transactions in support of various units, including the Survivor Benefit Unit and Service Purchase Unit often MSRB, and assists with department projects as needed.

Accurately execute data entry of survivor benefit request, service purchase request and other related transactions, obtain additional documents/information as necessary, and conduct required follow‑up to ensure timely completion.

Perform research related to creditable service, salary, beneficiaries, and retirement contributions to support accurate processing and calculations.

Provide customer service and respond to inquiries from members and beneficiaries by telephone and in‑person.

Follow up on recovering outstanding fund balances.

Manage workflow through onBASE electronic content management system.

Ensure data is accurate and complete, coordinate with internal departments and contact various agencies, organizations and constituent groups as necessary.

Maintain working knowledge of each department and MSRB.

Develop ability to understand and explain to members the procedures of each department related to applicable transactions.

Provide support and assistance to the various departments within MSRB.

Maintain accurate records in the Board's customs software program (MARIS).

Perform daily scanning and accurate indexing of all incoming and outgoing documentation.

Adhere to Treasury and MSRB employment policies.

Other duties as assigned by Manager and/or Director.

N/A

Knowledge and Skill:

• Associate's degree or higher
• Minimum of 2 years of experience in the field of accounting, finance, employee benefits, or payroll processing
• Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and Power Point
• Excellent mathematical skills
• Analytical, focused, highly organized and detail oriented
• Demonstration of high level of customer service skills and ability to manage high volume workload
• Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.
• Self‑motivated and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines
• Travel as required.

• Ability to lift up to 10lbs
• Ability to sit for extended periods of time

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In‑Office Orientation Period consisting of a combination of virtual, in‑person and on‑the‑job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In‑Office Orientation Period a gradual transition to hybrid work will take place over the first 3‑8 weeks of employment.

The hybrid work environment will consist of a minimum of two (2) days in the office each week, with one of these days being either a Monday or a Friday. Hybrid work arrangement is based on business needs of the department. There will be an additional (1) day in the office per…