Operations Specialist

Job no: 529267

Position Type: Staff Full Time

Campus: UMass Boston

Department: Financial Aid Office

Pay Grade: 29

Date opened: 15 Dec 2025 Eastern Standard Time

Applications close: 12 Jan 2026 Eastern Standard Time

The Operations Specialist, reporting directly to the Senior Associate Director of Operations, will assist with systems processing and reporting aspects of Peoplesoft as well as student loan programs including, but not limited to, loan certification and payment authorization. Loan programs include, but are not limited to, Federal Direct Student Loan, Federal Direct Parent Plus Loan, Mass Education Finance Authority, and other alternative loan programs.

• Maintains thorough and current knowledge of all federal, state, and institutional regulations and procedures to ensure accurate processing and program compliance.
• Assist the Senior Associate Director with weekly and annual packaging processes, resolving c-flag/ISIR issues, packaging set-up and monitoring, and awarding on an individual/population level basis.
• Assisting in manual adjustments to financial aid packages.
• Provide back-up to other members of the operational staff responsible for pre- and post- packaging quality control, including c-flags, federal eligibility, ISIR suspense, grade level changes, and data entry.
• Work collaboratively as part of the office’s operation team; adapt to competing priorities; and help develop solutions to streamline office processes.
• Process and certify federal, state and private loans for students and their parents; daily import and export of federal financial aid transactions using federal government software. Utilize third party software for the processing of private alternative loans.
• Communicating with borrowers and lenders to resolve discrepancies as necessary.
• Assist with documenting financial aid processes.
• Responsible for counseling students and families to achieve desired outcomes within the boundaries of financial aid regulations and institutional policies.
• Represents the Student Financial Aid Services office on University committees, as assigned.
• Participates in meetings, workshops, and conferences to keep abreast of local, regional and national financial aid policies.
• Other duties as assigned.

Bachelor’s degree and a minimum of 1-3 years of experience in an automated financial aid office, preferably in a higher education setting, required. Applied knowledge of regulatory requirements governing the financial aid programs required. Knowledge of Title IV regulations surrounding federal verification, student eligibility, aid applications and other aid requirements required. Ability to work evenings and weekends, as requested.

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the Final date to receive applications.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Grade: 29

Salary Ranges:
Link not provided

This is an exempt union position.

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HR or .