Branch Operations Manager, Martha's Vineyard, Edgartown, MA

Overview

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. Our people drive a customer‑centric transformation that values bold thinking and innovation. This role provides a chance for driven professionals to grow, learn, and make a real difference.

• Assist customers with various transactions, including deposits, withdrawals, and payments.
• Oversee operational risk control measures to safeguard branch assets, including vault and ATM custodianship.
• Deliver an elevated customer experience with personalized, seamless, and attentive service.
• Manage the lobby to optimize customer flow and engagement.
• Resolve customer issues promptly and effectively.
• Build and maintain strong relationships with customers to enhance loyalty.
• Engage customers through digital platforms, educating them on self‑service options.
• Conduct cash counts and maintain accurate audit logs.
• Support the teller line, use coaching tools, and provide feedback for efficient, accurate transactions.
• Communicate clearly and effectively with customers in person, over the phone, or via digital channels.
• Use data‑driven decision‑making to improve branch performance and operational efficiency.
• Assist colleagues in achieving developmental goals and career aspirations.
• Support nearby branch locations as required based on business necessity or branch designation.

• High school diploma, GED, or equivalent education.
• 3+ years of demonstrated experience in branch banking or a related operations/support function.
• 12+ months of demonstrated Santander experience related to essential functions, with endorsement from District Executive, District Operations Manager, or Region President.
• 18+ months of cash handling experience.
• 18+ months of customer service experience in a high‑volume, fast‑paced environment.
• Proficiency in cash handling and maintaining audit logs.
• Excellent customer service skills and passion for helping others.
• Proven ability to build relationships and enhance customer experience.
• Strong problem‑solving skills with a proactive approach to issue resolution.
• Proficiency in using digital tools and technology to enhance customer engagement.
• Ability to make data‑driven decisions to improve operational outcomes.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Capacity to work in a fast‑paced environment and manage multiple priorities.
• Excellent communication, consultative, and influence skills, both verbal and written.
• Self‑motivated to succeed in a goal‑driven environment.
• Integrity and professionalism in interactions with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which may include weekends and evenings.

No certifications listed for this job.

• Established work history or equivalent demonstration through experience, training, military service, or education.
• Experience in Microsoft Office products.

• Base pay range: $38,250.00 – $64,000.00 USD (annualized). Compensation may vary based on skills, experience, training, licensure, certifications, and location.

Your contribution matters and is recognized. You can expect a fair and competitive rewards package that reflects the impact you create. Benefits are designed to support you, your family, and your well‑being now and into the future.

We embrace a strong risk culture. All professionals at all levels are expected to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

This job description does not list all of the job duties. You may be asked by supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.