Service Associate ; One Federal St

Starting Rate: $22.00. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits for additional information.

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.

• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Understands and provides support in achieving quarterly sales

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments (i.e. official bank checks)
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line; on some occasions more time might be spent on one side versus the other.

• Authority to use discretion in some circumstances; seek guidance if written policy is unclear
• Ability to work independently, multi-tasking in a fast-paced environment; outgoing self-starter and technically literate
• High school diploma or equivalent required
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred
• Some banking experience (e.g., teller or otherwise) is a plus
• Basic business acumen and professionalism is a must
• Ability to communicate accurately and effectively
• Ability to build relationships and strong alliances across the organization
• Ability to learn quickly all details about the products and services offered by the bank

• Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
• Must be able to transport items weighing 15 pounds or more

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry or disability.