Registered Client Associate

Role Description

The Registered Client Associate is a forward facing member of the Moors & Cabot team with a mission to help clients achieve their financial goals by competitively delivering the highest quality service. This role is an integral part of the client/financial professional relationship as well as a valuable partner in the success of the branch. This position exemplifies Moors & Cabot’s core values of Integrity, Service is Personal, One Team, Communication and Initiative by communicating with clients, providing a personalized experience, and problem solving.

By facilitating these interactions and being an active, collaborative and engaged employee, this role provides room for growth and advancement opportunities.

This full-time role reports to the Branch Manager with additional feedback gathered from the assigned Financial Professionals (FPs). Working hours are Monday - Friday 8:30 AM to 5:00 PM EST. This role is located in our Boston headquarters and is eligible for a hybrid schedule: at least 3 days in office and up to 2 days remote.

Client/Financial Professional Team Duties (70%)

• Directly communicate with clients to service their account requests or concerns via phone, email, or other mediums
• Plan and arrange client meetings
• Document and execute money moves - deposits, ACH, wires, withdrawals, rollovers, etc.
• Complete data entry for Moneyguide Pro plans and assist with Riskalyze questionnaire completion
• Assist with new account openings and maintain contact with new clients to verify account information, beneficiary designation, address changes, etc.
• Assist with new financial professional transition when assigned
• Service advisory accounts, as applicable
• Maintain working relationships with other business functions to ensure seamless business practices and troubleshoot problems when they arise
  • Compliance, Operations, IT, Strategic Initiatives, Training Center, etc.
• Research client portfolios as assigned and as experience is gained remain knowledgeable about financial markets
• Determining client needs through service to initiate opportunities for Financial Professionals
• Perform research for client portfolios, as assigned
• As experience progresses, maintain open communication with assigned FPs to discuss financial opportunities and client financial plans
• Collaborate with Marketing to assist with financial professional marketing strategies and initiatives
• Contribute to Client Associate Ring Central chat to share knowledge with others
• Assist with other branch coverage when needed
• Adhere to and keep up to date on Compliance and firm policies and participate in firm sponsored trainings
• Ensure and maintain good standing with all FINRA/SEC rules and regulations including licensure and continuing education requirements, if applicable

Office Administrative (20%)

• Maintain and organize client files, CRM Redtail notes, and documentation
• Utilize Docu Sign and Docu Pace for form signature, distribution, and documentation
• Provide administrative support to assigned Financial Professional(s) and Branch Manager as needed
• Other duties as assigned

Other (10%)

• Take initiative in career growth by enrolling in Google Classroom courses and provided development opportunities
• Compile monthly reports for assigned client/financial professional teams
• Submit monthly expense reports to provide accurate P&L data
• Be an active culture carrier within teams and contribute to a positive team morale

• Ability to integrate into Financial Professional(s)’ business and build rapport with clients
• Accomplishment of annual organizational, team and personal goals as communicated by management
• Revenue growth for the Financial Professional(s)’ business as well as overall growth for the firm
• Activity volume measured from communications, workflow items, adoption of new tools and professional development courses

• 3-7 years of relevant experience
• Associate Degree in Business, Finance, or related field
• SIE licensed
• Series 7 and 66 (63/65) licensed or able to attain within first 3-6 months of employment
• Confident in using Microsoft Office Suite and Google Suite
• Competent using Concur, RBC, AOS, Red Oak, Red Tail
• Comfort…