Institutional Client Billing - Investment Management - Vice President

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with 45 offices serving clients in 19 countries. MSIM’s professionals worldwide provide outstanding long-term investment performance. We offer clients a diverse array of equity, fixed income, liquidity, and alternative investments, including merchant banking strategies.

Role Description

Overview:

This Vice President role reports to the Executive Director, Global Head of Institutional Client Billing (Office of the COO) and leads a critical function responsible for accurate, timely billing and accounts receivable outcomes for institutional clients. This offers the opportunity to strengthen controls, enhance reporting transparency, improve operating efficiency, and help shape a scalable service model across onshore and offshore teams.

This position is well suited for a candidate with experience in billing operations, revenue operations, client finance, fund administration oversight, or process/control leadership within financial services.

What success looks like (6–12 months): A stable, well-controlled billing process with strong delivery against deadlines, improved exception management, clear KPI and management reporting, documented procedures and quality assurance, and an operating model with defined ownership, scalable capacity, and effective stakeholder partnership.

The team is responsible for end-to-end billing operations, including fee setup validation, calculation and reconciliation support, invoice generation and distribution, issue management, reporting, process documentation, and coordination with key internal and external partners. The role works closely with teams across client coverage, finance, legal, risk, compliance, operations, and technology to support accurate execution, strong controls, and continuous improvement.

We value continuous improvement and practical problem solving. Candidates should be comfortable using data to identify root causes, reduce manual work, and improve controls (e.g., Excel automation, workflow standardization, dashboards). Familiarity with BI tools and automation/AI-enabled capabilities is a plus but not required.

Specific responsibilities:

Key responsibilities span operational delivery, controls and governance, stakeholder engagement, reporting and analysis, team leadership, and process improvement:

• Lead end-to-end institutional client billing operations, including fee setup and interpretation, calculation and validation, invoice generation and distribution, cash application, and accounts receivable oversight, with a focus on accuracy, timeliness, and strong client experience.
• Strengthening the billing control environment by identifying and resolving issues, driving root-cause remediation, maintaining procedures and supervisory controls, and advancing process improvements and automation to reduce operational risk and support scale.
• Own billing-related reporting, analytics, and stakeholder communication, including KPI and management reporting, collections and escalation oversight, capacity and issue tracking, and financial analysis supporting business planning, pricing, and revenue transparency.
• Lead and develop the team, including offshore support, by establishing clear ownership, building capability through training and coaching, managing priorities and escalations, and helping shape a scalable…