Principal Product Manager - Billing

Title

Principal Product Manager – Billing

• Define and evolve the product strategy for Duck Creek’s billing capabilities, ensuring solutions enable accurate premium billing, payment flexibility, direct or agency billing, operational efficiency, and financial integrity.
• Own the product roadmap for billing workflows, collections, and payment experiences; translate insurer billing practices, regulatory requirements, financial controls, and data insights into scalable product capabilities.
• Act as the general manager for the billing domain, owning strategy, execution, and financial outcomes.
• Lead structured product discovery to frame complex billing, payment, and financial‑operations problems in partnership with customers and internal stakeholders.
• Serve as primary product steward for billing and finance personas, ensuring workflows reflect real‑world operational constraints.
• Provide product leadership for AI‑enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling.
• Partner with data science, analytics, engineering, and architecture teams to integrate models and ensure solutions are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, Finance, and Professional Services to support value articulation and consistent product positioning.

• Bachelor’s or Master’s degree and/or equivalent experience relevant to functional area.
• 7+ years of product management experience in SaaS or enterprise software environments.
• Demonstrated experience owning complex workflow or decision‑centric product domains.
• Experience designing, building, or integrating sub‑ledger or General Ledger solutions within insurance or financial services environments.
• Deep understanding of P&C billing operations, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and regulatory considerations.
• Hands‑on experience with billing systems preferred.
• Experience delivering configurable, transaction‑centric platforms, including rules‑driven and AI‑enabled workflows, and translating customer needs, regulatory constraints, and analytical outputs into governed product decisions.
• Strong product management fundamentals with ability to decompose complex problems into structured capabilities, prioritize initiatives using value, risk, and effort trade‑offs, and operate effectively within agile iterative delivery models.
• Proven ability to partner cross‑functionally with engineering, data, architecture, finance, and business leaders and communicate clearly across technical and non‑technical audiences.
• Demonstrated judgment and autonomy in operating within defined strategic direction and governance frameworks, proactively identifying and surfacing risks, trade‑offs, and dependencies with clear recommendations.
• Strong execution discipline, organizational rigor, and accountability for commitments and outcomes.

• Travel: up to 20%.
• Work Authorization:
  Legally authorized to work in the country of job location. The company does not sponsor visa petitions for this position.
• AI:
  Duck Creek Technologies may use AI‑assisted tools to support the recruitment process; final hiring decisions are made by people.

• 171,900 – 245,500 USD for Boston, New York City‑Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas.
• 163,700 – 233,900 USD for Chicago, Dallas‑Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or Colorado, Connecticut, Maryland, Rhode Island, or Vermont.
• 155,600 – 222,300 USD for Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin.
• 137,800 – 215,400 USD for all other U.S. locations.
• 135,000 – 185,000 CAD for Canada location.
• Eligible for annual bonus compensation, subject to plan terms and individual eligibility.
• 401(k) retirement plan with up to 6% employer match up to $12,000 annually.

• Flexible work environment.
• Medical, dental, vision, life, and disability insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid holidays, vacation, and volunteer time.
• Employee Assistance Program (EAP).

Duck Creek Technologies is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things.