Registered Client Associate

Overview

Registered Client Associate — Full Time, Clerical, Boston, MA, US

Requisition  
• Salary Range: $55,000.00 To $85,000.00 Annually

Moors & Cabot:
Where Your Financial Career Finds Its Home.

For over 135 years, Moors & Cabot has been a cornerstone of personalized wealth management. Headquartered in Boston, MA, with offices across the United States, we’re a community dedicated to helping clients achieve their financial goals. We empower our full-service Financial Professionals with the tools and support they need to excel, offering a comprehensive suite of investment services including financial planning, investment advisory, brokerage, retirement planning, and cash management.

We also proudly serve individuals, families, and institutions with a wide range of investment products.

Join a firm with a rich history of integrity and a future built on innovation. At Moors & Cabot, we foster a professional and supportive environment where your contributions are valued, and your success is our priority. Come define the meaning of financial services with us.

The Registered Client Associate is a forward-facing member of the Moors & Cabot team with a mission to help clients achieve their financial goals by competitively delivering the highest quality service. This role is an integral part of the client/financial professional relationship as well as a valuable partner in the success of the branch. This position exemplifies Moors & Cabot’s core values of Integrity, Service is Personal, One Team, Communication and Initiative by communicating with clients, providing a personalized experience, and problem solving.

By facilitating these interactions and being an active, collaborative and engaged employee, this role provides room for growth and advancement opportunities.

This full-time role reports to the Branch Manager with additional feedback gathered from the assigned Financial Professionals (FPs). Working hours are Monday - Friday 8:30 AM to 5:00 PM EST. This role is located in our Boston headquarters and is eligible for a hybrid schedule: at least 3 days in office and up to 2 days remote.

• Directly communicate with clients to service their account requests or concerns via phone, email, or other mediums
• Plan and arrange client meetings
• Document and execute money moves - deposits, ACH, wires, withdrawals, rollovers, etc.
• Complete data entry for Moneyguide Pro plans and assist with Riskalyze questionnaire completion
• Assist with new account openings and maintain contact with new clients to verify account information, beneficiary designation, address changes, etc.
• Assist with new financial professional transition when assigned
• Service advisory accounts, as applicable
• Maintain working relationships with other business functions to ensure seamless business practices and troubleshoot problems when they arise
• Research client portfolios as assigned and as experience is gained remain knowledgeable about financial markets
• Determining client needs through service to initiate opportunities for Financial Professionals
• Perform research for client portfolios, as assigned
• As experience progresses, maintain open communication with assigned FPs to discuss financial opportunities and client financial plans
• Collaborate with Marketing to assist with financial professional marketing strategies and initiatives
• Contribute to Client Associate Ring Central chat to share knowledge with others
• Assist with other branch coverage when needed
• Adhere to and keep up to date on Compliance and firm policies and participate in firm sponsored trainings
• Ensure and maintain good standing with all FINRA/SEC rules and regulations including licensure and continuing education requirements, if applicable
• Office Administrative (20%):
  Maintain and organize client files, CRM Redtail notes, and documentation;
  Utilize Docu Sign and Docu Pace for form signature, distribution, and documentation;
  Provide administrative support to assigned Financial Professional(s) and Branch Manager as needed;
  Other duties as assigned
• Other (10%):
  Take initiative in career growth by enrolling in Google Classroom courses and provided development opportunities;
  Co…