Senior Administrator - Client Services

Role Overview

This position is performed as a Sr. Administrator. The candidate will be responsible for providing support to Client Services team members, delivering excellent customer service, working with clients to understand their needs, administering the appropriate procedures, processing tasks in a timely, accurate, and professional manner, and identifying opportunities to streamline processes and improve efficiency. The role also involves resolving minor client issues and escalating when necessary.

• Type:
  Permanent
• Department:
  Fund Services
• Division:
  Institutional Client Services
• Workplace Structure:
  Hybrid

• Maintain client relationships to ensure client satisfaction with the highest level of client service, monitoring client usage of contracted services and portal, identifying potential additional products/services to be provided, escalating potential churn situations to management.
• Identify and understand key provisions in agreements which state the requirements and documentation required by trust or escrow agent in order to process receipts and disbursements and establish subaccounts.
• Coordinate with banking partners and clients to open depository and/or escrow accounts with specific attention to each depository and/or escrow agent requirement and procedure.
• Ensure clients are properly administered as contracted from inception through completion of contractual requirements.
• Responsible for timely and accurate client billing.
• Create and maintain desk procedures specific to each client.
• Data entry including review of portal data for accuracy.

• Functions as a key contributor with demonstrated knowledge when processing Like Kind Exchanges. Maintain relationships with Like Kind Exchange clients with the highest level of client service.
• Ensure clients are properly administered as contracted from beginning to end of exchange period involving proper usage of company templates, generate exchange documentation, monitor receipts and disbursements.
• Exchange of pertinent dates, coordinate with ancillary parties (real estate agents, accountants, attorneys, escrow/settlement agents) involved in exchange transaction necessary to ensure timely funding & settlement.
• Perform other duties as required.
• Adhere to JTC core values and expected behaviours.

• Bachelor’s degree required.
• 3+ years of client service, customer success experience.
• A minimum of 3 years banking or financial services experience, including trust & escrow knowledge desired.
• Fund administration experience desired.
• Knowledge and/or experience in Section 1031 Like Kind Exchanges.
• Detail oriented skills to support review of legal and financial documents.
• Strong skills in Microsoft Office:
  Word, Excel & Power Point and ability to learn and utilize other technology applications.
• Excellent communication skills, both verbal and written.
• Ability to multi-task and timely and effectively meet deadlines throughout the day using organizational skills.

The expected salary range for this position is $70,000 – $90,000 per year, based on experience and qualifications.

JTC is committed to fostering a healthy, inclusive organization where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.