Institutional Client Billing - Morgan Stanley Investment Management - Vice President

Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services. The Firm’s employees serve clients worldwide, including corporations, governments, and individuals—from more than 1,200 offices in 43 countries.

Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full‑service securities firm, with 45 offices serving clients in 19 countries. MSIM professionals worldwide focus on delivering strong long‑term investment performance across a diverse platform of equity, fixed income, liquidity, and alternative strategies, including merchant banking.

We’re looking for a collaborative operations leader to help deliver accurate, timely institutional client billing and accounts receivable (A/R) outcomes—and to improve the processes, controls, and reporting that support a best‑in‑class client experience. This role offers the opportunity to partner across business, finance, and technology teams and to lead meaningful modernization across a global operating model.

The Vice President, Institutional Client Billing, reports to the Executive Director, Global Head of Institutional Client Billing. The role is responsible for accurate and timely institutional client billing and accounts receivable (A/R) outcomes, while strengthening controls, reporting, data quality, and operational efficiency.

This role blends operations leadership with transformation leadership. You will ensure disciplined current‑state execution while leading change across people, process, data, systems, vendors, and governance routines.

This position supports the continued evolution of the global billing operating model, including process transition and knowledge transfer from the Baltimore office to Boston. You will also be a partner on billing platform enhancements, data and process automation, and team development. The role requires close collaboration with relationship management, portfolio management teams, and contract specialists to support timely and accurate onboarding while collaborating with finance, legal, risk, compliance, and senior management.

The Institutional Client Billing team supports end-to-end fee and billing execution, including fee attribute confirmation, management fee calculations, invoice generation and distribution, vendor oversight, exception management, reconciliations, controls, reporting, and documentation/training. The team partners closely with relationship management, onboarding, contract specialists, legal, risk, compliance, and finance.

Success in this role will be measured by consistent billing and A/R execution; fewer billing exceptions; improved aging and cash outcomes; documented procedures and quality assurance (QA) routines; clear key performance indicator (KPI) visibility; timely issue resolution and escalation; successful process transition; scalable automation; improved data integrity; and a stable global operating model with defined ownership.

• Lead end-to-end institutional billing and A/R operations, including fee setup and verification, fee calculations, invoice generation and distribution, cash application, dispute management, aging, and collections.
• Maintain a strong supervisory and control environment through documented procedures, QA routines, reconciliations, exception tracking, and timely escalation.
• Reduce billing exceptions through root‑cause analysis, sustainable remediation, disciplined issue management, and clear ownership across teams.
• Partner with onboarding, relationship management, finance, legal, risk, compliance, and contract specialists to ensure accurate fee terms, timely setup, and high‑quality billing data.
• Own recurring billing and A/R reporting, including KPIs, dashboards, issue logs, scorecards, and management updates to support governance and capacity planning.
• Deliver ad‑hoc analysis on revenue and fees, including effective fee rates and billable assets under management, to support planning and forecasting.
• Lead team routines, performance management,…