Vice President, Loan Admin Oversight & Partnerships

Description

Vice President, Loan Admin Oversight & Partnerships

Team:
Loan Operations
· Operational Strategy & Delivery

Location:

Boston, MA or New York, NY

About the Role

Liberty Mutual Investments (LMI) is seeking a detail-oriented and relationship-driven operations professional to join our growing Loan Operations team as Vice President, Loan Admin Oversight & Partnerships. This is a senior, high-impact role and a key addition to a newly formed function being purpose-built to support the continued growth and build-out of a best-in-class loan operations platform.

This VP will serve as the primary owner of LMI's loan administration relationships and the operational integrity of the loan book of record. The role is responsible for overseeing day-to-day loan administration performance, managing vendor and collaborator partnerships, and ensuring cross-system alignment across LMI's multi-platform loan operations environment.

This role reports to the Head of Loan Operations and owns the run and oversight layer of the loan operations operating model within the enterprise framework that role sets.

The ideal candidate brings deep loan administration and vendor management expertise, strong familiarity with loan systems and data, and the ability to drive accountability across both internal and external partners. #LMI #LI-LMI

Key Responsibilities

Loan Book of Record & System Integrity

* Own the operational data integrity of LMI's loan book of record on a day-to-day basis - ensuring the accuracy and timeliness of positions, cash flows, and valuations across the loan administration platform

* Ensure tight alignment across LMI's multi-system loan operations environment across positions, cash flows, and valuations

* Run and monitor daily processing; review and approve critical updates and own the resolution of data quality issues before they impact downstream systems or reporting

* Consume reconciliation break data to identify systemic root causes and drive durable operational improvements

Loan Administrator Oversight

* Serve as the primary liaison and relationship owner for LMI's loan administration partners; day-to-day performance management of the loan administrator - encompassing service level monitoring, processing accuracy, issue escalation, weekly operational reviews, monthly KPI tracking, and quarterly strategic reviews

* Manage the relationship with the loan servicer on internal securitization structures, ensuring operational alignment with LMI's investment and reporting requirements

* Track administrator capacity and performance against projected portfolio growth; proactively surface risks and propose solutions to ensure scalability

External Collaborator Management

* Manage LMI's external operational collaborators (e.g., eClerx, EXL) supporting loan operations workflows - providing oversight of their work, ensuring procedure documentation is current and accurate, and determining where they are best positioned to add value

* Educate and train collaborators on LMI's operational standards, workflows, and system requirements; ensure consistent execution and quality across all collaborator-supported activities

* Establish clear standards and expectations for collaborator output; monitor quality and consistency of work product against LMI's operational framework, ensuring issues are identified and addressed promptly

* Identify opportunities to optimize how collaborator capacity is deployed as the portfolio and team evolve

Platform Strategy & Vendor Management

* Support the management of vendor relationships across the loan operations technology and services ecosystem, contributing operational expertise and day-to-day performance insights to inform vendor governance and oversight

* Lead or contribute to the evaluation and selection of loan administration platform enhancements or alternatives, representing Loan Operations' requirements in vendor assessments and platform discussions

* Partner with Technology and Data teams to drive improvements to data flows, system integrations, and automation across the loan administration environment

Agent Bank Coordination

* Manage operational relationships with agent banks across LMI's loan portfolio; oversee and coordinate the processing of complex loan activity - including distressed exchanges, restructurings, and amendments - ensuring accuracy, timeliness, and appropriate escalation

* Establish and maintain governance frameworks for agency functions including oversight standards, KYC requirements, SLA accountability, and escalation paths

Operational Risk, Control & Continuous Improvement

* Build and maintain the loan administration layer of the enterprise operational risk and control framework owned by the Head of Loan Operations; ensure processes align with internal policies, audit standards, and industry best practices

* Identify and drive automation and process improvement opportunities to increase efficiency, reduce manual touchpoints, and support scale

* Collaborate with Investor, Finance, Treasury,…