Senior Branch Supervisor

About Us

Celebrating over 85 years in business, Mass Bay Credit Union has over $300M in assets, continues to grow, and is proud to be 19,000 members strong! We've recently expanded our field of membership which allows us to serve members in a much broader group of communities. In addition, as a member of the shared branching network, we provide our members with nation‑wide service at thousands of credit union locations throughout the country.

Interested in bringing your financial skills to a growth credit union where your input is valued? Then we would very much like to chat with you! Send us your resume in complete confidence.

Mass Bay Credit Union is proud to be an Equal Opportunity Employer.

JOB TITLE :
Senior Branch Supervisor

REPORTS TO :
Branch Manager

STATUS :
Full time, Non‑exempt

LOCATION
:
South Boston, in‑person

The Branch Supervisor is responsible for the day‑to‑day activities of the Credit Union branch, ensuring a high level of quality service to members and accuracy in transactions. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.

• Ensure a member‑centric environment in which building strong relationships is a fundamental priority.
• Inspire and motivate team members, offer recognition and lead by example.
• Consistently engage in meaningful coaching sessions, both formal and informal.
• Identify talent, develop team members through training, regular coaching, and conducting employee performance assessments.
• Empower team members, foster their professional growth, and encourage a strong sense of teamwork.
• Assist the branch manager in recruiting, interviewing, hiring, scheduling, supervising, and evaluating employees.
• Identify and resolve problems in a timely manner and develop alternative solutions to improve upon efficiencies.
• Will lead the efforts in training new employees to the retail division during their first 60 days of hire and whenever new procedures are being implemented.

• Has primary responsibility for oversight of the team's consistent delivery of an exceptional member experience every time. Personally delivers that experience and leads team members to do the same by:
• Uncovering their financial needs through meaningful discussion and exploration.
• Making educated product and service recommendations based on expert knowledge of same.
• Providing financial solutions that meet the member's needs.
• Following up to ensure satisfaction.
• Greeting members as they enter the branch.

• Has primary responsibility for oversight of all branch operations which include, but are not limited to, branch cash limit oversight, vault oversight, ATM/ITM oversight, negotiable items, debit card issuance, account opening practices, adherence to policy and procedures, BSA compliance requirements, the opening and closing of the office, branch balancing, online banking navigation and other such functions.
• Processing teller transactions, opening accounts for all account types, including IRAs, submitting and processing loan applications.
• Update member contact information, provide members with share and loan rates, process stop payments, order checks, provide members with share, loan and account information.
• Provides teller transaction overrides and guidance to employees in Member Service Associate and Member Service Specialist positions during complex member interactions, including challenging member transactions, large deposit and withdrawals.
• Assists other branches, including Branch Supervisors with Member, staffing and operational situations as needed.

• Have a general understanding of business, estate and trusts, with the ability to advise and provide guidance on how to proceed.
• Demonstrate the ability to build relationships and strong alliances across the organization.
• Be flexible with the willingness and ability to adapt to change, and able to guide others through change.
• Able to quickly learn all functionalities and related benefits inherent in the…