Strategic Accounts Receivable Specialist

Scope of Position

The Strategic Accounts Receivable Specialist is responsible for the efficient, effective, productive, and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results. Accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. Will assist and/or lead in performing various accounting, audit and financial related functions and tasks for AR.

Projects may be assigned from time to time or as needed for implementation and or business needs.

• Support and coordinate the activities of an AR portfolio more than $8M USD
• Manage the tactical relationship of the customers as representative of the Finance Shared Services organization
• Troubleshoot issues that are significant and assess impacts and solutions
• Coordinate customer meetings and prepare the topics for review and/or resolution
• Deliver on key performance metrics as established in the goal/review process
• Prioritize, resolve, and escalate any issue within 15 days of notice
• Transact credit card payments via online tool for applicable customers
• Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements
• Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)
• Make judgement decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation
• Maintain a strong communication with field sales, agents, logistics, and management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escape, as necessary
• Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates
• Work HRC (High Radius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timely
• Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes
• Maintain an accurate and up to date collection note system for all defined customers
• Provide support for common proof of delivery and/or product shortage claims
• Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables
• E-mail and mail invoices and bills of lading as necessary and per customer requests
• Identify and assist in the preparation of accounts for placement with collection agencies
• Provide backup support for team members and contribute to a collaborative team environment
• Perform other duties assigned by management

• Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience
• 1+ years in Accounts Receivable or related accounting roles
• Accounts receivable or financial shared services experience
• Technical proficiency
  - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables
• Multi-currency processing
  - Familiarity with international payments, currency conversions, and related compliance
• Collaborative mindset
  - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels
• Excellent communication skills
  - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations
• Analytical thinking
  - Strong analytical and problem-solving skills with a high attention to detail
• Organizational ability
  - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines
• Customer service orientation - A service-first approach with a proactive and responsive attitude
• Problem solving
  - Capable of identifying root causes and implementing long-term solutions
• Professional presence
  - Comfortable engaging with all levels of the organization, from staff to senior leadership.
• Adaptability
  - Flexible and resilient in a dynamic environment; able to shift priorities quickly

• Deduction resolution management experience
• SAP, or large ERP systems experience
• Public Company Compliance Experience
  - Familiarity with compliance requirements in a publicly traded company environment

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency
• Punctuality and dependability
• Ability to be flexible and adapt to changing work priorities and stressful conditions
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
• Maintain productive and…