State Steet Investment Management - Transition Management Oversight, Assistant Vice President

The Strategic Partner Oversight (SPO) team within the Division of the Chief Operating Officer of State Street Investment Management (IM) is a group of experienced professionals responsible for overseeing critical outsourced services that support our investment process. We are seeking an Assistant Vice President to focus on oversight of investment services that support the Transition Management team within our Chief Investment Officer division – monitoring and governing transition management services delivered by our middle‑office provider.

In this role, you will ensure that all aspects of portfolio management for transition events interim portfolio management are planned, risk‑managed, and executed seamlessly across asset classes, with robust controls, timely issue escalation in adherence to agreed service standards.

As Transition Management Oversight AVP
, you will:

• Provide governance and oversight for all services supporting the transition management investment function provided by our strategic partner, establishing clear processes, controls, and review frameworks that ensure compliance with internal policies and regulatory requirements. This includes developing and maintaining service governance structure, SLAs, and performing regular service reviews focused on outsourced services.
• Act as the escalation point between IM investment teams (Portfolio Managers, Traders, Client Service) and the Middle Office provider, to rapidly resolve any issues.
• Review key performance indicators (KPIs) and risk metrics (KRIs) for services supporting transition management activities. Analyze service reports and operational data to identify trends, control gaps, or service issues, raising improvement initiatives and ensuring provider accountability to high performance standards.
• Lead regular governance meetings (e.g. monthly service reviews) with the service provider, relevant internal stakeholders, and the Middle Office provider client service teams. In these forums, track outstanding issues or incidents, and drive continuous service improvements in collaboration with the provider.
• Manage risk and escalation processes. Document and track service issues, enforce timely escalation and resolution by the provider, and implement controls to mitigate future occurrences. You will provide clear, proactive communication to senior management about any material issues or risks arising during transition events.
• Facilitate change and service enhancements by partnering with internal teams (e.g. Investment Operations, Portfolio Management, Compliance, Technology) and the external provider to refine transition processes, implement new regulatory or business requirements, and optimize the end‑to‑end operating model for transitions.

• Analytical mindset and risk control focus – strong problem‑solving skills and keen attention to detail when investigating issues or exceptions, with a proactive approach to risk management and process improvement.
• Effective communication and influence – excellent verbal and written communication skills; ability to collaborate and convey complex information clearly to stakeholders at all levels (from operational staff to senior management).
• Organized and adaptable – demonstrated ability to manage multiple priorities and deliver results under time‑sensitive conditions. Flexibility to adapt in a dynamic environment, especially during high‑pressure transition events.
• Teamwork and leadership – confidence working independently and as part of a broader team. Skill in leading cross‑functional efforts, engaging diverse teams (internal colleagues and external provider) to solve problems and drive accountability.
• Investment operations expertise – strong understanding of the end‑to‑end investment lifecycle and middle‑office processes (trading, settlements, corporate actions, etc.) across multiple asset classes, including an appreciation for the risks and service requirements of portfolio transitions.
• Accountability and ownership – a hands‑on, responsible approach to oversight, taking initiative to own tasks and follow through on issue resolution and service improvements.