Client Service Wealth Associate

Summary

Join us as we launch an exciting new advisory team backed by the strength and trusted reputation of Osaic Wealth. We are seeking a client‑focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence.

Boston - 800 Boylston Street, Suite 2830, Boston, MA 02199

Salary: $65,000–$75,000 annually.

Role Type:
Full‑time, Non‑Exempt.

Eligibility for an annual bonus. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and more.

• Serve as a primary point of contact for clients, providing timely, professional support via phone, email, and video appointments.
• Offer clear guidance and education on account‑related topics to ensure an exceptional experience.
• Assist clients with account openings, transfers, transactions, and ongoing maintenance while adhering to all firm and regulatory compliance requirements.
• Prepare, review, and maintain accurate account documentation, including proposals, forms, statements, and performance reports, ensuring all information is complete and compliant.
• Collaborate closely with Wealth Consultants and internal business partners to support the delivery of customized financial solutions and high‑quality service.
• Lead the onboarding process for new clients, ensuring a smooth transition, clear communication, and proper account setup and documentation.
• Address client questions and concerns promptly; identify solutions and elevate complex matters as needed to ensure timely resolution.
• Provide essential administrative support, including scheduling appointments, maintaining organized and current client records, preparing internal and client‑facing reports, and supporting daily office operations.

• 1–3+ years of experience in the financial services industry, ideally in client service, operations, or a wealth management support role.
• Strong client‑centric mindset with a commitment to delivering exceptional service.
• Excellent verbal and written communication skills, including a polished phone presence and the ability to clearly explain financial concepts.
• Demonstrated experience supporting client account activities: openings, transfers, transactions, documentation review, and ongoing maintenance.
• Strong problem‑solving skills and sound judgment, with the ability to resolve issues or elevate as appropriate.
• Proficiency with CRM/document management systems, video meeting tools, and Microsoft Office (or equivalent).

• Background in retail investments or wealth management.
• Familiarity with KYC standards, documentation processes, and internal control/compliance requirements.

• High school diploma or GED required.
• Bachelor’s degree or coursework in Business, Finance, Economics, Accounting, or related fields preferred.
• FINRA SIE, Series 6, Series 63, and Series 65 or 66 required, or must be obtained within:
• 60 days of hire: SIE, Series 6, and Series 63.
• 90 days of hire:
  Series 65 or 66.
• Series 7 preferred.