Chief Consumer Banking Officer

KLR Executive Search Group is pleased to partner with Middlesex Savings Bank (MSB / ) to recruit the Bank’s new Chief Consumer Banking Officer.Since 1835, our client has been dedicated to supporting the community as a bank where everyone is welcome to save and help build a better life. Today, with over $6.0 billion in assets, MSB is one of the largest mutually owned banks in the country with 32 branches in 25 towns across Massachusetts.

Our client provides a wide array of Consumer, Residential, and Commercial lending offerings, complemented by robust products and services.

In this newly created role, the Chief Consumer Banking Officer can have a tremendous impact on the Bank, both today and well into the future. This is an outstanding opportunity to bring innovative ideas, best practices, and a progressive mindset to one of New England’s strongest financial institutions. The Bank fosters a collaborative, mission-driven culture grounded in the principles of mutual banking, where success is not measured solely by financial return but by long-term value for customers and the community.

• Reporting directly to the President, CEO, & Chair, lead Retail Banking, Consumer/Residential Lending, and Marketing and serve as a key business partner to the digital banking team.
• As a member of Executive Management, provide strategic leadership to three direct reports and approximately 260 total employees.
• Focus on delivering profitable, sustainable organic growth while preserving and strengthening the Bank's mutual values, community orientation, and commitment to customer service and long-term relationships.

• A minimum of ten to fifteen years of progressive leadership experience in community banking, with experience in both retail banking and consumer/residential lending.
• Demonstrated success driving organic growth in deposits and consumer loan portfolios.
• Strong understanding of the balance between branch-based relationship banking and digital channel evolution.
• Proven ability to lead senior leaders and align multiple business lines toward common strategic goals.

The salary range for this position is $260,000 to $335,000, plus additional benefits and bonus potential. Compensation is determined by a variety of factors including but not limited to the role, function, and associated responsibilities, as well as a candidate’s work experience, education, knowledge, skills, and geographic location.