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PB Lending Specialist - Residential

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Citizens Bank
Full Time position
Listed on 2026-10-05
Job specializations:
  • Finance & Banking
    Underwriter, Credit Analyst, Banking & Finance, Loan Servicing
Salary/Wage Range or Industry Benchmark: 100000 - 130000 USD Yearly USD 100000.00 130000.00 YEAR
Job Description & How to Apply Below

Description

As a Private Bank Lending Specialist, you will lead the underwriting and execution of complex residential mortgage and home equity transactions for Private Bank clients. Following handoff from the Relationship Manager and Client Relations team, you will manage the assigned transaction through closing and coordinate with internal partners and third parties.

This role combines credit analysis, disciplined file execution, quality control, and high touch service. You will evaluate complex income, asset, ownership, trust, and property profiles; prepare clear and well supported credit recommendations; and help the team deliver timely, accurate decisions while protecting the Bank and the client experience.

What you will do
  • Complete the initial underwriting review and prepare a clear, well supported credit recommendation based on verified information.
  • Evaluate borrower income, assets, liquidity, liabilities, credit history, collateral, ownership structures, and overall ability to repay.
  • Apply Private Bank Credit Policy, portfolio mortgage guidelines, product requirements, applicable law, and regulatory standards consistently.
  • Document the underwriting approach, source support, calculations, conditions, exceptions, and any approved substitute methodology in the required systems and underwriting workbook.
  • Identify and clearly distinguish standard guideline treatment, permitted substitute documentation or methodology, underwriting guideline variances, policy exceptions, and hard stop requirements.
  • Partner with Private Bank Credit to resolve questions, address gaps, and support an independent approval decision.
  • Manage the loan from setup through closing, including system data, rate lock coordination, appraisal and title orders, disclosures, condo or cooperative review, underwriting conditions, clear to close readiness, and closing coordination.
  • Coordinate with Relationship Managers, Client Relations colleagues, Credit, Home Mortgage, Home Equity, appraisal, title, escrow, attorneys, and other transaction partners. Client communication is generally led by the Relationship Manager or Client Relations team.
  • Maintain proactive communication, surface risks early, and set realistic expectations based on file readiness, complexity, capacity, and closing requirements.
  • Perform quality control throughout the process to confirm that documents, calculations, system data, approvals, and conditions are complete and accurate.
  • Monitor assigned pipeline, prioritize time sensitive transactions, and elevate issues with a concise statement of facts, impact, options, and recommended action.
  • Contribute to consistent execution by sharing practical underwriting knowledge, following established standards, and incorporating feedback from quality and credit reviews.
What success looks like
  • Credit recommendations are concise, balanced, complete, and supported by reliable evidence.
  • Files move through underwriting and closing with clear ownership, fewer avoidable returns, and timely issue resolution.
  • Clients and relationship teams receive proactive, accurate communication with no surprises late in the process.
  • Quality control is embedded throughout the workflow, with complete documentation and a defensible decision record.
  • Complex Private Bank borrower profiles are handled with sound judgment, consistency, and appropriate escalation.
  • Assigned transactions are managed with appropriate oversight, clear accountability, and timely escalation.
Required qualifications
  • Three or more years of residential mortgage underwriting, processing, credit analysis, or comparable lending experience, including complex or jumbo lending.
  • Demonstrated ability to analyze personal and business tax returns, partnership and corporate income, trusts, investment assets, restricted stock, capital gains, rental income, and complex liquidity profiles.
  • Strong working knowledge of residential mortgage credit, collateral, title, appraisal, disclosure, and closing requirements.
  • Experience using mortgage loan origination systems and underwriting workbooks. Experience with Empower or EPIC is preferred.
  • Ability to manage multiple complex transactions, meet firm deadlines, and maintain accurate documentation under pressure.
  • Clear written and verbal communication skills, with the judgment to explain complex credit matters in plain language.
  • Demonstrated attention to detail, sound risk judgment, ownership, and responsiveness.
  • Ability to obtain and maintain required SAFE Act registration and complete all assigned…
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