Bank Validation Specialist

Payment Works is hiring a Bank Validation Specialist for our Fraud Operations team.

The Bank Validation Specialist is a phone-focused role responsible for validating vendor registration and banking information through a high volume of inbound and outbound calls with vendors throughout the day.

An ideal candidate is a confident communicator and excellent listener who loves getting the details exactly right, is highly organized, and can manage multiple workflows in a fast-paced, constantly evolving environment.

• Handle a high volume of incoming and outgoing phone calls throughout the day to validate vendor registration and banking details
• Maintain exceptionally detailed notes and record all interactions with vendors
• Responsibly handle sensitive vendor information while following our company’s established security protocols
• Constantly and consistently meet time-sensitive deadlines, always with an eye on getting all details exactly right

• Experience handling a high volume of phone calls, ideally in a customer service or administrative role
• Superior communication skills: excellent verbal and written skills
• Exceptional attention to detail and organizational skills (this job is for someone who LOVES details!)
• The ability to track and manage multiple workflows at once

• We have a proven market need.
• We have hockey stick growth expectations.
• Our product stops payments fraud (yes, you will regularly stop bad guys!)
• We are small and nimble and we move fast. New ideas, new problems to solve, and new customers happen every day.
• We respect that you have a life outside of work (i.e., we have options for flexible work schedules and we have great benefits including unlimited PTO)
• Every employee has an impact - no one here is a cog in a machine.

Applicants must pass a background check prior to being officially accepted for employment.

Job location, open to remote, company is in Boston, MA.

Applicants must reside in one of the following states:

At Payment Works, we base our employment decisions entirely on business needs, job requirements, and qualifications. We do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

Payment Works is the vendor identity platform for B2B payments, serving as the front door to the ERP. Customers automate both vendor onboarding and updates, transfer ACH fraud risk, and digitize payments through the largest network of authenticated payees.