Processing Manager; Loans

Cardinal Capital Group is a private real estate lender providing flexible financing solutions to real estate investors and developers. We combine speed, market expertise, and a relationship-driven approach to help clients acquire, renovate, and construct investment properties.

Cardinal Capital Group is hiring a Processing Manager in our Boston office.

The Processing Manager is responsible for pipeline and operational management, team leadership and compliance and risk management. We seek a resourceful, dynamic, pro-active and quality results-driven individual who is motivated to build a long-term career in private lending.

This highly visible and crucial role serves as liaison between the sales and processor teams. The ideal candidate will balance innovative techniques with our compliance standards and benchmarks.

The successful Processing Manager will make real-time decisions and coordinate efforts between sales, underwriting, credit, closing, legal, finance, asset management, draw administration and third-party vendors.

Lead the Processing Team from loan origination through closing, including:

• Manage and mentor loan processors.
• Conduct one-on-one meetings and performance reviews.
• Monitor employee productivity and quality.
• Coach processors on problem-solving and customer service.
• Develop and improve processing workflows.
• Ensure documentation standards are followed.
• Monitor the processing pipeline daily.
• Ensure loans are progressing according to company timelines.
• Identify bottlenecks and proactively resolve issues.
• Prioritize rush transactions and purchase closings.
• Coordinate daily pipeline meetings.
• Forecast upcoming closings.

Ensure compliance with internal and external guidelines and requirements from origination to close.

• Experience in mortgage origination, processing experience, closing experience, overall start to finish loan processing
• Experience managing and leading teams
• Experience coaching performance
• Experience building metrics for benchmarking
• Software skills:
  Loan Origination Systems, Microsoft Office Suite, Google Workspace
• Associates or bachelors’ degrees preferred but not required

• Resourceful, innovative
• Persuasive while adhering to guidelines
• Able to forecast, anticipate and troubleshoot issues before they arise
• Accountable for self, the team and the company
• Able to motivate the team to think beyond the usual
• Ability to thrive under pressure and exceed deadlines

• Comprehensive training and onboarding program
• Competitive salary plus bonus potential
• Career growth opportunities based on performance
• Direct mentorship from experienced lending professionals
  
  Collaborative and entrepreneurial culture
• Opportunity to build long-term relationships within the real estate community
• Health, dental, and vision insurance
• Paid Time Off and holidays
• Company-sponsored training, networking events, and industry conferences

• Standard office environment with regular computer and phone use
• Some travel between the Boston and CT offices
• Occasional evening work may be expected as an exempt-level team member
• Participation in company-sponsored training