Disability Rights Information Specialist Job Boston area,Massachusetts USA,Government

Title

Disability Rights Information Specialist (2600042E)

Agency

Massachusetts Office on Disability (MOD)

Hours

Full-time – 37.5 hours

Schedule

Hybrid – office 2 days, remote 3 days per week

Note:

First review of applications will occur on 6/15/26.

Salary

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non‑management), compensation follows the provisions outlined in the applicable collective bargaining agreement and will be applied within the appropriate salary range.

What

is the Massachusetts Office on Disability?

The Disability Rights Unit (DRU) is a small team within MOD that responds to inquiries from the public about disability rights and obligations. We help people understand disability rights and obligations, how regulations apply to the specifics of their situation, and practical steps they can take to assert rights and comply with the law.

Job Overview

The Disability Rights Information Specialist will work within DRU primarily answering a high volume of inquiries from the public. Inquiry topics include reasonable accommodation in housing, employment, equal access, barrier removal, and general compliance with disability rights laws. Calls typically involve 1–2 conversations, followed by email follow‑ups.

Job duties and responsibilities

Respond to disability rights inquiries from people with disabilities, employers, landlords, advocates, business owners, ADA Coordinators, and local government officials.

Gather facts about the caller’s situation, evaluate and analyze the information they provide, help identify the type of issue (e.g., disability rights, tenant rights, consumer rights, customer service, or service search), and define goals and priorities.
Use plain language to explain the relevant disability rights laws and how they apply to the situation.
Conduct research as needed, including legal research into official guidance, statutes, case law, or clarifying caller information.
Guide callers on practical options, legal requirements, best practices, and point them to appropriate assisting organizations while setting realistic expectations.
Assist callers in wording a reasonable accommodation request, verbally or in writing, as appropriate.

Maintain clear boundaries and neutrality. MOD is not an enforcement agency, does not investigate or report complaints, or intervene in disputes; it provides legal information and guidance only.

Maintain accurate records for reporting, following policies on public records, protection of private information, and record retention.

Identify systemic issues and disability rights questions that MOD could address.

Undertake individual or team projects such as:

Writing or reviewing new guidance and training materials for the public.
Participating in outreach activities and events.
Writing or updating internal reference materials.

What we are looking for

Ability to gather information by speaking with people, examining records, and reviewing documents.
Strong critical analysis skills and proven problem‑solving experience, including resolving demanding customer service issues.
Demonstrated ability to communicate complex and nuanced information both orally and in writing, using digestible language and adapting to individual needs.
Resilience for handling difficult conversations; ability to think on feet and direct conversations productively and respectfully.
Strong research skills to find and evaluate the information needed to understand a caller’s situation.
Reliability and cautious independence with excellent judgment to ensure appropriate guidance is given.
Intellectual curiosity and ability to rapidly learn new information.
Ability to establish and maintain effective working relationships, especially as part of a small team.
Knowledge and proficiency using computers, particularly Microsoft Word, Outlook, PowerPoint, Excel; virtual platforms such as Zoom/Microsoft Teams; and information data management systems.
Skill writing concisely using plain…