Deputy Director of Community Engagement

The Deputy Director of Community Engagement oversees agency-wide public engagement practices, including any updates to the MBTA Public Engagement Plan (as a part of the MBTA Title VI submission) and developing internal engagement guidance. This role will be the point person for public engagement questions and issues, a role critical to the public perception of the MBTA.

• Set vision and objectives for Community Engagement for the MBTA
• Develop/update internal policy and guidance documents and host trainings to achieve stated objectives (e.g., applying Public Engagement and Language Access Plans)
• Manage Senior Liaison (e.g., review deliverables, manage workloads and portfolios)

• Develop project specific outreach plans in coordination with other internal MBTA departments.
• Represent the MBTA in public settings (e.g., public meetings, street teams, focus groups, etc.)
• Coordinate with advocates and other stakeholders (e.g., maintain relationships with transit advocates, R-TAG, ROC, etc.)
• Strategize continuous improvements to community engagement (how do we better reach the community?)
• Update external Policy documents (PEP, LAP as a part of the FTA Triennial Title VI Submission)
• Consult with project teams on scoping for upcoming engagement processes (budget, tasks, tactics, etc.)
• Manage and coordinate external outreach consultants (e.g., review proposals, deliverables, etc.)
• Work with Finance Dept. to develop budgets for engagement including interpretation, translations, materials, etc.
• Serve as a point of contact for the transportation advocate community and other stakeholders to get feedback on the MBTA’s policy development
• Work with the Office of Diversity and Civil Rights to ensure that the MBTA is submitting and following its Title VI program, including service and fare equity analyses
• Cross team collaboration on special projects
• Remain up to date on the research of key trends in transit ridership and the transportation industry
• Respond to customer, vendor, and coworker inquiries in a courteous and professional manner
• Adhere to the rules, and regulations, and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform related duties and projects assigned

• Community Engagement team consisting of analysts and community liaison staff.

• Bachelor’s degree from an accredited institution in related fields, such as, public policy, public administration, transportation planning, urban planning, etc.
• Five (5) years of full-time professional experience developing and analyzing public policies and/or transit plans.
• Two (2) years of leadership experience, people management, and/or large projects
• Experience presenting in public and community settings
• Demonstrated experience working successfully across departments or on cross-functional teams in a complex organization
• Team oriented with strong capability to motivate, lead and mentor others
• Demonstrated ability and influencing skills to facilitate stakeholders to make decisions in a multifaceted and complicated environment
• Experience writing and editing reports and policy documents
• Understanding of Title VI and federal civil rights requirements
• Excellent executive presence and communication skills, both written and oral
• Strong time management skills, ability to multi-task, learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues
• Ability to handle situations, issues and information with sound judgement, diplomacy, and sensitivity
• Advanced expertise in MS Word, Excel, and Power Point

• A Master’s degree from an accredited institution in related fields, such as, public policy, public administration, transportation planning, etc. substitutes for two (2) years of required work experience.
• An Associate's degree from an accredited institution and an additional three (3) years of public policy, public administration, transportation planning, experience may be substituted for a Bachelor's Degree
• A High School Diploma or GED and an additional seven (7) years of public policy, public administration, transportation planning, experience may be substituted for a Bachelor's Degree

• Experience reporting and compliance for Title VI program, including service and fare equity analyses
• Five (5) years of experience developing stakeholder outreach and communications plans to support initiatives
• Experience working in transportation
• Motor Vehicle License Required