Deputy Director of Community Engagement

Job Summary

The Deputy Director of Community Engagement oversees agency-wide public engagement practices, including any updates to the MBTA Public Engagement Plan (as a part of the MBTA Title VI submission) and developing internal engagement guidance. This role will be the point person for public engagement questions and issues, a role critical to the public perception of the MBTA.

Set vision and objectives for Community Engagement for the MBTA

Develop/update internal policy and guidance documents and host trainings to achieve stated objectives (e.g., applying Public Engagement and Language Access Plans)

Manage Senior Liaison (e.g., review deliverables, manage workloads and portfolios)

Develop project specific outreach plans in coordination with other internal MBTA departments.

Represent the MBTA in public settings (e.g., public meetings, street teams, focus groups, etc.)

Coordinate with advocates and other stakeholders (e.g., maintain relationships with transit advocates, R-TAG, ROC, etc.)

Strategize continuous improvements to community engagement (how do we better reach the community?)

Update external Policy documents (PEP, LAP as a part of the FTA Triennial Title VI Submission)

Consult with project teams on scoping for upcoming engagement processes (budget, tasks, tactics, etc.)

Manage and coordinate external outreach consultants (e.g., review proposals, deliverables, etc.)

Work with Finance Dept. to develop budgets for engagement including interpretation, translations, materials, etc.

Serve as a point of contact for the transportation advocate community and other stakeholders to get feedback on the MBTA's policy development

Work with the Office of Diversity and Civil Rights to ensure that the MBTA is submitting and following its Title VI program, including service and fare equity analyses

Cross team collaboration on special projects

Remain up to date on the research of key trends in transit ridership and the transportation industry

Respond to customer, vendor, and coworker inquiries in a courteous and professional manner

Adhere to the rules, and regulations, and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.

Perform related duties and projects assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision Community Engagement team consisting of analysts and community liaison staff.

• Bachelor's degree from an accredited institution in related fields, such as, public policy, public administration, transportation planning, etc.
• Five (5) years of full-time professional experience developing and analyzing public policies and/or transit plans.
• Two (2) years of leadership experience, people management, and/or large projects
• Experience presenting in public and community settings
• Demonstrated experience working successfully across departments or on cross-functional teams in a complex organization
• Team oriented with strong capability to motivate, lead and mentor others
• Demonstrated ability and influencing skills to facilitate stakeholders to make decisions in a multifaceted and complicated environment
• Experience writing and editing reports and policy documents
• Understanding of Title VI and federal civil rights requirements
• Excellent executive presence and communication skills, both written and oral
• Strong time management skills, ability to multi-task, learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues
• Ability to handle situations, issues and information with sound judgement, diplomacy, and sensitivity
• Advanced expertise in MS Word, Excel, and Power Point

Substitutions A Master's degree from an accredited institution in related fields, such as, public policy, public administration, transportation planning, etc. substitutes for two (2) years of required work experience.

An Associate's degree from an accredited institution and an additional three (3) years of public policy, public administration, transportation planning, experience may be substituted for a Bachelor's Degree

A High School Diploma or GED and an additional seven (7) years of public policy, public administration, transportation planning, experience may be substituted for a Bachelor's Degree

• Experience reporting and compliance for Title VI program, including service and fare equity analyses
• Five (5) years of experience developing stakeholder outreach and communications plans to support initiatives
• Experience working in transportation
• Motor Vehicle License Required

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to…