Intake Coordinator

Responsibilities

• Maintain and oversee systems for the Division to receive and process constituent complaints, including extensive work with intake database and spreadsheets.
• Screen and evaluate constituent complaints, and conduct follow-up work as necessary (e.g. through communicating with individuals related to the complaint and conducting factual research).
• Provide investigative and litigation support as needed to attorneys on civil rights investigations and litigation.
• Participate in outreach events, including trainings and public presentations.
• Network with community organizations and governmental agencies.
• Create and update Division brochures and written materials.
• Research issues of interest to the Division.
• Respond to public records requests and other informational inquiries.
• Perform other duties as needed.

• Candidates must have either (A) a Bachelor’s degree, (B) an Associate degree with at least two years of equivalent experience, or (C) four years of equivalent experience.
• Demonstrated commitment to protecting and advancing the constitutional and statutory civil rights and liberties of residents and visitors to the Commonwealth.
• Excellent organizational skills, attention to detail and extensive experience with Microsoft Office tools such as Word, Outlook, Excel, and Teams.
• Ability to manage multiple long- and short-term tasks and projects simultaneously and meet deadlines.
• Effective communication skills and ability to build rapport with people of diverse ethnic, cultural, and economic backgrounds and to interact positively with people who are under physical and/or emotional stress.
• Ability to convey information and communicate clearly and effectively in different settings, including on the phone, in person, in writing, and in public presentations.
• Ability to gather and analyze information through conversations and research and to summarize such information and analysis verbally and in writing.
• Ability to work independently and as part of a team.
• Fluency in Spanish, Portuguese, Haitian Creole or other languages is preferred.