Communication Dispatcher II

General Summary

The Dispatcher II position is an entry‑level, uniformed non‑sworn support role for the University Police Department. Under the general supervision of the Dispatch Supervisor or shift commander, the Dispatcher II performs a variety of specialized duties in the Police Communication Center, including operating a centralized computer‑aided dispatch system (CAD), dispatching non‑emergency and 911 calls, operating a fixed radio system, communicating with state and national criminal databases, and extensively documenting actions and outcomes from all police, fire, and medical incidents on campus.

• Receives, prioritizes, transmits, and documents first notification of calls for service for police, fire and medical assistance from the University community.
• Acknowledges, records, and dispatches appropriate Police, EHS, and Boston EMS and Fire Department to fire, intrusion, and panic alarm calls received via outside alarm companies.
• Receives, records, and dispatches appropriate Police, EHS, vendor, and when applicable fire units to elevator and campus help phones.
• Receives and disseminates information through various technologies, i.e., police radio broadcast system, teletype system, CJIS Web RMV and statewide police telecommunications.
• Disseminates information to appropriate department personnel on routine and emergency incidents, complaints, crimes‑in‑progress, and medical emergencies via radio, telephone, and LAN technologies.
• Disseminates and records information provided to numerous federal, state, municipal law enforcement and other emergency response agencies at the scene of an incident.
• Records and disseminates information to assist sworn personnel in coordinating activities of law enforcement personnel engaged in significant, high‑stress law enforcement and fire service actions, such as high‑speed chases, domestic abuse, medical assistance, natural disasters, motor vehicle accidents with injuries, psychological commitments, drug surveillance, restraining orders, and search warrants.
• Maintains records and logs of all messages received and transmitted and identifies individuals or authorities to contact in emergency situations via CAD.
• Provides campus‑wide critical emergency notifications in accordance with federal, state, and Clery Act guidelines under the direction and discretion of a senior command staff member.
• Disseminates and records information about missing or wanted individuals, criminal history checks, stolen property, and sensitive intelligence such as drug interdiction and terrorist activities to appropriate department personnel.
• Responds to public requests for information, providing general, non‑critical information concerning travel directions, hazards, construction work, weather, and road conditions.
• Enters appropriate data records via Leaps/CJIS/NCIC systems to ensure proper recording in compliance with state records retention standards.
• Trains and guides on department systems.
• Responds to requests for, and disseminates, student information retrieved via the University’s records program to appropriate department personnel.
• Maintains a working knowledge of the University’s camera systems to assist investigators and provide visual monitoring of areas impacted by emergencies such as motor vehicle accidents and weather events.
• Retrieves previous radio transmissions or telephone calls through recording software and playback systems.
• Keeps abreast of and complies with all Police Communication Center guidelines, directives, announcements, special orders, policies, and procedures.
• Performs other related duties as required.

The incumbent must be able to be certified by the Association of Public Safety Communications Officials (APCO) and provide fingerprinting. Work schedule includes nights, weekends, and holidays.

• Knowledge of proper telephone procedures for making and receiving agency calls.
• Knowledge of operating mobile and fixed radio communications equipment.
• Knowledge of laws, rules, and regulations governing radio communications equipment.
• Use proper English grammar, both orally and in writing, clearly and distinctly.
• Understand, explain, and apply rules,…