TeleSANE Coordinator

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Job Description - TeleSANE Coordinator (260000GE)

Seeking a dynamic and experienced Sexual Assault Nurse Examiner (SANE) dedicated to improving the lives of Massachusetts residents and those who are sexually assaulted. The Massachusetts Department of Public Health (MDPH) is seeking an experienced TeleSANE Coordinator committed to ensuring that the Commonwealth’s residents have access to trauma-informed SANE services if they are sexually assaulted. The MDPH SANE program is a pioneer and national leader in the delivery of SANE services via telehealth technology to patients and their clinicians in remote locations.

The TeleSANE Coordinator will work closely with the TeleSANE Associate Director and Educator, as TeleSANE services are expanded across the Commonwealth. The TeleSANE Coordinator will work with TeleSANE staff and contractors to ensure a 24/7, 365 TeleSANE response, and work with clinicians at MDPH-designated clinical sites to ensure a quality patient care experience.

The MA SANE Program continues to evolve and expand based on the recognition of the growing need for, and value of, SANE services in helping patients who have been sexually assaulted on their path to recovery. The ideal candidate will be committed to joining with the SANE Program to improve the quality of life for all Commonwealth residents while eliminating the inequities that impact the lives of people of color and persons with disabilities, who are disproportionately affected by sexual violence.

The ideal candidate will acknowledge the history of racism and structural racism in the U.S. and its impact on health outcomes, as well as its role in the perpetration of sexual violence.

• Oversee the delivery of 24/7, 365 day/year trauma-informed SANE services to patients via telehealth technology at MDPH-designated clinical sites.
• Oversee a TeleSANE “on-call” schedule to ensure 24/7 SANE coverage.
• Recruit eligible TeleSANE candidates and coordinate their orientation to the MDPH TeleSANE Center and TeleSANE practice.
• Conduct regular meetings with TeleSANEs to review SANE/TeleSANE protocol updates and educational topics and provide opportunities for case review and peer support.
• Provide support and debriefing for TeleSANEs to minimize the impact of vicarious trauma. Assist with referrals to trauma-informed mental health clinicians for TeleSANEs as necessary.
• Provides off-shift support to TeleSANEs on a rotating basis with other TeleSANE team members.
• Consult with TeleSANEs and Remote Site Liaisons (RSL) for management of complex patient care including patients in Intensive Care Unit (ICU) and Operating Room (OR) settings.
• Support TeleSANEs when testifying in court through physical presence (when possible) and providing opportunities for trial preparation.
• Review and approve submitted invoices and monitor reimbursement systems to ensure timely reimbursement of TeleSANEs.
• In collaboration with the TeleSANE Associate Director, develop Quality Improvement (QI) initiatives and conduct quality assurance monitoring activities to ensure TeleSANE practice and documentation standards are met.
• Collaborate with identified Remote Site Liaisons (RSL) to monitor the functionality of telehealth equipment and ensure the availability of on-site supplies and resources to facilitate readiness and the delivery of seamless and efficient patient care.
• Monitor compliance with established TeleSANE/SANE protocols and MOA requirements at MDPH-designated TeleSANE sites.
• Maintain clear and frequent communication with TeleSANE IV. Elevate clinical, personnel, and other compliance issues impacting patient care, and determine appropriate plan for follow-up.
• Identify TeleSANE and clinical site educational gaps/needs to ensure evidence-based patient care for patients experiencing sexual assault, and participate in trainings for TeleSANEs and Remote Site Clinicians (RSC).
• Provide direct patient care to adult and adolescent SANE patients via telehealth technology as needed.
• Participate as faculty for TeleSANE trainings and Adult/Adolescent SANE Certification Trainings as needed.
• Collaborate…