Clinical Manager; LICSW or LCSW), Multi Visit Patient Program

POSITION SUMMARY

The MVPP (Multi Visit Patient Program) Clinical Manager will drive the clinical services for a specialized care management program targeted to impact utilization and health outcomes for identified multi-visit patients within BMC's Emergency Department. This work will be done collaboratively with leadership and providers from across the health system, including the Emergency Department, Population Health, Psychiatry, and Grayken Center for Addiction.

This role will bring unique expertise in behavioral health, social service resources, and emergency services. This position will also engage internal and external community partners to enhance care coordination and resources available to this patient population. Responsibilities will include recruitment and supervision of BSW, MSW, and MPH students providing direct patient care and administrative support to the project.

In collaboration with the Director of Behavioral Health, Senior Manager of Behavioral Health and Emergency Department Leadership, this role will work to address unmet needs of super utilizers of the BMC's Emergency Department.

Must adhere to all of BMC's RESPECT behavioral standards.

• Master's in Social Work (MSW)

• Active Massachusetts LICSW (Licensed Independent Clinical Social Worker) preferred.
• Will consider LCSW with relevant experience and desire to work towards LICSW licensure.
• Will consider MSW with relevant experience who is eligible and obtains LCSW license within 6 months of hire.

• Minimum two years of experience working in social services, healthcare, or public health setting.
• Minimum of five years of relevant work experience or equivalent is preferred.
• At least one year of management/supervisory experience preferred.
• Prior experience working in emergency services setting preferred.
• Prior experience providing case management services to high risk and complex populations preferred.
• Prior experience in homelessness services is preferred.
• Lived experience is highly valued.

• Extensive knowledge of community resources and healthcare systems, including state agencies such as DMH, DDS and Mass Health. Preference for individual with knowledge of Boston area resources specifically.
• Clinical knowledge of mental health and substance use disorders, as well as skills/passion to engage individuals with these diagnoses utilizing person-centered approaches and social work values.
• Knowledge of homeless services and passion for serving…